Customer Service Supervisor

Office Angels; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in construction supply is seeking a Customer Service Supervisor in Dartford. The role involves supporting a team of 5, managing client relationships, and ensuring high performance in customer service. This permanent position offers a collaborative environment and opportunities for growth.

Benefits

Free Lunch

Gross Profit Bonus Scheme

Increasing Annual Leave

Qualifications

• Previous experience in a supervisory level role.
• Excellent client management skills.

Responsibilities

• Support clients in the after-sales stage to resolve issues.
• Motivate and manage a team of 5.
• Monitor team performance against key metrics.

Skills

Client Management

Team Motivation

Collaboration

Education

Supervisory Experience

Job description

Position: Customer Service Supervisor

Location: Dartford

Type: Permanent

Days: 5 days a week in the office (split across 2 sites in Dartford)

Hours: 8am-5.30pm (1 hour lunch)

***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days***

My client is looking for a bright and engaging Customer Service Supervisor to support and act as an escalation point for a team of 5. My client is a market-leader in construction supply and has forged incredible relationships with very loyal clients. They are now keen to find a new Supervisor who can continue supporting these clients during the after-sales stage and help resolve customer issues.

Supporting the team you will be an active member of the customer service department but also the go-to person for more complex queries and escalations. You will be responsible for reporting on team performance and encouraging excellent statistics in the department.

This role involves:

• Being an active member of the Customer Service department and supporting clients in the after-sales stage to chase order statuses, locate missing items, resolve complaints and process returns


• Motivating and encouraging a team of 5 including 2x Customer Service, 2x Dispatch and 1 remote Customer Service based at a different site


• Monitoring and reporting on performance against key metrics including response times, resolution times, returns times and call volumes


• Attending weekly Department meetings and making active contributions


• Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base


• Hold weekly huddle meeting with team

The perfect Supervisor for this team

• Passionate about working collaboratively with other departments


• Nurturing and motivating approach


• Excellent client management skills


• Previous experience in a supervisory level role

Next Steps

I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held towards the end of May and will involve and 1^st and 2^nd stage interview.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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