Customer Service Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Chichester; On-site; GBP 24,000 - 36,000; Full time

Job summary

A leading Food Wholesaler in Chichester seeks a candidate to manage a team of over 40 colleagues. This role offers exposure to a vibrant customer base and requires strong customer service skills, flexibility, and some managerial experience. Responsibilities include ensuring legal compliance, training staff, and managing payroll records. Candidates should have practical experience in retail and a passion for customer service.

Qualifications

• A passion for providing exceptional customer service.
• Flexibility and adaptability, with a liking for managing teams.
• Strong communication skills and some supervisory or managerial experience.
• Practical experience in retail.

Responsibilities

• Ensuring team compliance with legal standards and company procedures.
• Training your team in cash handling to minimize losses.
• Controlling debt and recovering overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to resolve issues and gather feedback for service improvement.
• Liaising with other department supervisors to monitor delivery orders.
• Managing a team focused on customer service in reception and checkout areas.

Skills

Exceptional customer service

Flexibility and adaptability

Strong communication skills

Supervisory or managerial experience

Practical experience in retail

Job description

This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that offers great exposure to our vibrant customer base, allowing you to influence the service we provide. You will manage a team of over 40 colleagues and play a key role within the store's management team, including acting as Duty Manager at times.

This is a fantastic opportunity to be part of a successful team and kick-start a career in Food Wholesaling.

Key responsibilities include:

1. Ensuring team compliance with legal standards and company procedures.
2. Training your team in cash handling to minimize losses.
3. Controlling debt and recovering overdue or failed payments from customers.
4. Maintaining accurate and timely payroll records.
5. Engaging with customers to resolve issues and gather feedback for service improvement.
6. Liaising with other department supervisors to monitor delivery orders.
7. Managing a team focused on customer service in reception and checkout areas.

To be successful, you should have:

• A passion for providing exceptional customer service.
• Flexibility and adaptability, with a liking for managing teams.
• Strong communication skills and some supervisory or managerial experience.
• Practical experience in retail.