Customer Service Supervisor

Tesco Hungary; Cardiff; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading wholesale company in Cardiff is seeking a team manager to oversee a diverse group of over 40 staff. The role involves ensuring compliance with legal standards, training in cash handling, and engaging with customers to enhance service quality. Ideal candidates should possess strong leadership skills and practical retail experience. The position emphasizes flexibility and a commitment to exceptional customer service.

Qualifications

• A passion for providing exceptional customer service.
• Flexibility, adaptability, and enjoyment in managing a team.
• Excellent communication skills with some supervisory or managerial experience.
• Practical experience in retail.

Responsibilities

• Ensuring team compliance with legal standards and company procedures.
• Training your team in cash handling to minimize losses.
• Controlling debt and recovering overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to resolve issues and gather feedback to improve service.
• Liaising with other department supervisors to monitor delivery orders.
• Managing a team focused on customer service in reception and checkout areas.

Job description

This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that offers great exposure to our vibrant customer base, allowing you to influence the service we provide. You will manage a team of over 40 colleagues and play a key role within the store's management team, including serving as Duty Manager at times throughout the week.

This is a fantastic opportunity to be part of a successful team and kick-start a career in Food Wholesaling.

Your responsibilities will include:

1. Ensuring team compliance with legal standards and company procedures.
2. Training your team in cash handling to minimize losses.
3. Controlling debt and recovering overdue or failed payments from customers.
4. Maintaining accurate and timely payroll records.
5. Engaging with customers to resolve issues and gather feedback to improve service.
6. Liaising with other department supervisors to monitor delivery orders.
7. Managing a team focused on customer service in reception and checkout areas.

To succeed in this role, you should have:

1. A passion for providing exceptional customer service.
2. Flexibility, adaptability, and enjoyment in managing a team.
3. Excellent communication skills with some supervisory or managerial experience.
4. Practical experience in retail.

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses from over 190 branches, eight distribution centers, and support sites across the UK.

We are committed to diversity, equity, and inclusion, ensuring everyone feels represented and able to be themselves at work. We welcome conversations about flexible working options to support your needs.

Booker is a Disability Confident employer, committed to an inclusive and accessible recruitment process. For accessibility support, please contact [e-mail].

Please note:

• Candidates must be over 18 for roles involving early mornings, late nights, warehouse work, alcohol handling, or driving.
• High application volumes may lead to early closing of roles, and feedback will only be provided to interviewees.

Booker Group is part of Tesco plc but operates separately, with different benefits. For more information, visit www.bookergroupjobs.co.uk.