Customer Service Supervisor

Cherry Hinton Care Home; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading care home facility in Cambridge is seeking a Customer Service Supervisor to ensure an outstanding customer experience. The role involves leading by example, managing communications, and addressing feedback to drive improvements. Candidates should possess strong communication skills, a professional appearance, and the ability to manage time effectively. Competitive salary and benefits including discounts, pension scheme, and training opportunities are offered.

Benefits

High specification working environment

Competitive pay rate

Discounts at high street retailers

Discounted gym memberships

Subsidized healthcare cash plans

Auto-enrollment pension scheme

Free meals

Excellent training and development opportunities

Qualifications

• Professional, neat appearance.
• Ability to manage own time effectively.
• Satisfactory DBS checks and references.

Responsibilities

• Lead in delivering outstanding customer experience.
• Be the first point of contact for calls and visitors.
• Assist with administrative duties as directed.

Skills

Strong communication skills

Excellent telephone manner

Attention to detail

Organizational skills

PC literate

Job description

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Customer Service Supervisor Cherry Hinton Care Home Cherry Hinton Road, Cambridge, Cambridgeshire, CB1 8DB

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Customer Service Supervisor Cherry Hinton Care Home Cherry Hinton Road, Cambridge, Cambridgeshire, CB1 8DB

TLC Care's values of Truth, Love, and Compassion are embedded in everything we do for our residents. Our people are our core asset, and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values, are passionate about their work, and can deliver an excellent service experience.

The main purpose of the Customer Service Supervisor role is to lead by example in delivering an outstanding customer experience across all areas of the business. You will ensure your care home is the care home of choice within your local area by role modeling our values of Truth, Love, and Compassion, embedding them throughout the home. You will proactively address customer feedback with effective communication and complaint resolution, using feedback to drive continuous improvement.

You will be the first point of contact for all telephone calls and visitors to the care home, ensuring all customers, both internal and external, are treated professionally with respect and dignity. You will also support stakeholders by providing advice on our products and services.

Additionally, you will assist with some administrative duties of the care home as directed by the Business Support Manager.

In return, we offer:

• High specification working environment
• Competitive pay rate
• Discounts at approximately 100 high street retailers (including supermarkets)
• Discounted gym memberships
• Subsidized healthcare cash plans
• Auto-enrollment pension scheme
• Free meals
• Excellent training and development opportunities within a growing organization

Requirements:

• Strong communication skills with an excellent telephone manner, remaining courteous at all times
• Professional, neat appearance
• Ability to manage own time effectively, prioritizing and organizing work appropriately
• Good attention to detail
• PC literate
• Satisfactory DBS checks and references
• Evidence of legal eligibility to work in the UK