Customer Service Supervisor

LKQ Corporation; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in Bridgwater is seeking a Customer Service Supervisor to lead a team focused on providing outstanding support. The role involves coaching staff, improving processes, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong leadership and communication skills, with a commitment to delivering exceptional customer service and team development. Competitive salary and comprehensive benefits package offered.

Benefits

Competitive Salary

Enhanced annual leave

Career growth opportunities

Life assurance

24/7 Employee Assistance Programme

Gym discounts

Comprehensive healthcare perks

Cycle to Work scheme

Exclusive retail and staff discounts

Flexible working options

Qualifications

• Proven leadership abilities and passion for people.
• Experience in retail operations and customer service management.
• Strong coaching and team development skills.

Responsibilities

• Lead retail operations and manage a multi-skilled team.
• Deliver structured daily briefings and conduct colleague reviews.
• Foster a customer-focused mindset and ensure operational excellence.

Skills

Excellent communication skills

High levels of focus, energy, and drive

Strategic thinking

Job description

Job Responsibilities

1. Responsible for retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant, leading, coaching, and developing a multi-skilled team.
2. Hold regular colleague reviews to strengthen engagement and support development, emphasizing a safety-first culture.
3. Deliver structured daily briefings to ensure all colleagues meet performance metrics and KPIs aligned with business goals.
4. Ensure all retail counter areas conform to health and safety legislation.
5. Maintain compliance with branch standards to ensure operational excellence and balanced performance.
6. Ensure operational efficiency and a safety-first culture, with all retail colleagues completing relevant E-learning modules.
7. Lead a customer-first team, fostering a customer-focused mindset to enhance service quality.
8. Adhere to returns, credits, and warranty processes to improve customer experience and ensure seamless procedures.
9. Maintain shelf availability through accurate stock movement processes.
10. Deliver excellent customer service through efficient pick-to-manifest times and meeting SLAs.
11. Collaborate with operations and sales teams to maximize customer opportunities.
12. Minimize customer effort by implementing and adhering to a robust Click & Collect process.
13. Set up the branch for growth through best-in-class retail practices, stock management, and SLAs.
14. Ensure retail operations comply with financial audits.

Skills and Personal Attributes

• Excellent communication skills, capable of developing customer relationships and driving engagement.
• High levels of focus, energy, and drive.
• Consistently deliver best-in-class service to ensure customer experience excellence.
• Flexible in daily tasks, supporting the branch with strategic thinking.

Job Details

Type: Permanent, Full-time

Posted: 1 day ago

Job Overview

Join LKQ UK & Ireland as a Customer Service Supervisor to lead a dynamic team committed to outstanding support. Your role will involve coaching staff, improving processes, and ensuring excellent customer service. If you are a natural leader with a passion for people and performance, this is your opportunity to make a significant impact.

What We Offer

• Competitive Salary with regular reviews
• Enhanced annual leave including bank holidays
• Career growth opportunities across the UK & Europe
• Life assurance for financial security
• 24/7 Employee Assistance Programme
• Gym discounts at top health clubs
• Comprehensive healthcare perks including online GP and hospital plans
• Cycle to Work scheme
• Exclusive retail and staff discounts
• Flexible working options
• Opportunities for progression in a thriving industry
• A team dedicated to excellence