Customer Service Specialist – Turkish Speaking

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist fluent in Turkish to join their Sheffield team. This role involves providing exceptional service to both internal and external customers, solving complex issues, and managing orders. You'll be responsible for onboarding new team members, contributing as a Subject Matter Expert, and fostering strong customer relationships. If you have a passion for customer service and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values collaboration and proactive support, and make a meaningful impact in a thriving company.

Qualifications

• 2-3 years of progressive customer service experience required.
• High school diploma or equivalent is necessary.

Responsibilities

• Provide customer service and support to internal and external customers.
• Handle complex inquiries and manage customer orders.

Skills

Customer problem resolution

Effective communication

Collaboration with departments

PC skills

ERP systems (SAGE, SAP, Oracle)

Export knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

SAGE

SAP

Oracle

Job description

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Customer Service Specialist – Turkish Speaking, Sheffield

Client: The Sherwin-Williams Company

Location: Sheffield, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

3c7681d1dc8c

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

POSITION SUMMARY

Provides customer service and support to internal and external customers. Responsibilities include solving problems, researching complex information, and building customer relationships.

The Customer Service Specialist handles more complex customer or product issues, manages both domestic and export orders, and resolves difficult customer problems.

• Places customer sales orders timely before cut-off.
• Handles complex customer inquiries via mail, phone, or electronic contact, enters and adjusts orders, and resolves questions and complaints.
• Onboards new CS agents, provides training, system access, coaching, and identifies re-training needs.
• Supports the team proactively, promotes positive reinforcement, even in challenging situations.
• Contributes as a Subject Matter Expert in projects like SalesForce, New Product launches, Export, Client onboarding, Warehouse setups, and IT improvements.
• Coordinates customer service activities related to shipping, schedules, inventory, and sales by reviewing reports and orders.
• Prepares correspondence and documentation for customer interactions and addresses questions and concerns.
• Builds customer relationships, liaises with sales, clarifies orders, provides technical guidance, and facilitates recurring or new orders.

Formal Education:

• 2-3 years of progressive customer service experience.
• High school diploma or equivalent.

Technical/Skill Requirements:

• Customer problem resolution;
• Effective communication and correspondence;
• Collaborating with other departments;
• Applying policies in difficult situations;
• PC skills, ERP systems (SAGE, SAP, Oracle), Microsoft Office Suite;
• Export knowledge, Incoterms, export documentation (a plus).

Language Requirements:

Local Site Language: Turkish

Note: You can apply for internal roles after one year in your current role, with prior manager approval.

Guidelines: Please review before applying. Internal applicants must upload their latest CV and two recent appraisals from HR Cloud.