Customer Service Specialist - Nordics Language Required

Office Angels; Kingston upon Thames; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A dynamic opportunity exists for a Customer Service Specialist fluent in Nordic languages and English to join a vibrant team in Kingston. In this role, you will be responsible for delivering exceptional customer service, managing inquiries, and collaborating with various departments to resolve customer issues. The ideal candidate will possess strong communication and problem-solving skills alongside a passion for customer service. The position also offers a competitive salary and generous benefits including remote work flexibility and on-site perks.

Benefits

On-site parking

Medical insurance

Pension plan

Life assurance

Bonus incentive

25 days holiday plus bank holidays

Qualifications

• Fluency in at least one Nordic language and English is essential.
• Demonstrated experience in customer service roles.
• Strong interpersonal skills to build and manage customer relationships.

Responsibilities

• Manage and resolve customer inquiries and concerns.
• Collaborate with team members to enhance service delivery.
• Monitor stock levels and ensure customer awareness of product offerings.

Skills

Fluency in Nordic language

Strong customer service skills

Communication skills

Problem-solving ability

Tools

Windows Office

CRM software

Job description

Customer Service Specialist - Nordics Language Required!

Are you a passionate individual fluent in any of the Nordic languages and English?

Do you thrive in a dynamic environment where your customer service skills can shine?

If so, we have the perfect opportunity for you! A very close client of mine we have successfully supported for a few years now, is on the lookout for a Nordics Customer Service Specialist to join their team in Kingston.

Why apply for this role?

• Located in Kingston, working 9am to 5pm, Monday to Friday


• Salary Range: £28,000 - £32,000 annually


• Work Flexibility: Remote working until November, hybrid thereafter which includes 2 days at home


• Generous Benefits: On-site parking, medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic on-site facilities including pay day pastries.


• You will be part of a supportive and collaborative team that values continuous improvement and innovation

Your Role:

As the Nordic Customer Service Specialist, you will play a crucial role in delivering world-class customer service excellence. Your key responsibilities will include:

• Building and managing relationships with customers to drive business growth.


• Proactively managing customer queries and ensuring timely resolutions.


• Collaborating with sales, technical, logistics, and finance teams to resolve issues efficiently.


• Monitoring stock levels and ensuring customers are well-informed about product offerings.


• Taking ownership of customer inquiries, ensuring a service-minded approach.

What We are Looking For:

To be successful in this role, you should possess the following skills and qualifications:

• Language Proficiency: Ideally fluent in at least one Nordic language and English


• Experience: Strong customer service skills


• Technical Skills: Good knowledge of Windows Office and CRM; proficiency in technology is essential.


• Interpersonal Skills: Strong ability to communicate at all levels, manage conflict, and build relationships.


• Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude.

Ready to Take the Next Step?

If you are enthusiastic about customer service and have a knack for leadership, we want to hear from you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.