Customer Service Specialist - Healthcare Industry

Experis - ManpowerGroup; Chesham Bois; Hybrid; GBP 60,000 - 80,000; Full time

Job description

Customer Service Specialist - Healthcare Industry
Customer Service Specialist - Healthcare Industry

The location of the role is Amersham (hybrid working).
The duration of the contract is 6 months initially.
The pay rate on offer is £14 - £15.59 per hour.

Key accountabilities of the role

• Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
• Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
• Invoicing of service interventions
• Dispute Handling
• Deep dive into stock discrepancies and follow up
• Physical Inventory support
• Activating contracts within in-house systems
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
• To provide excellent customer service for customers, both internal and external

Key skills and experience

• Written and oral fluency in English
• Excellent communication and interpersonal skills
• Excellent organisational skills and ability to prioritise workload
• Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
• Competent MS Office skills and be comfortable working with different systems
• Previous client and customer service experience
• Ability to work well in a busy customer service environment
• Attention to detail and ability to prioritise
• Flexibility and willingness to work as a team member