Customer Service Specialist - German Speaking

ZipRecruiter; South Kesteven; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Job Description

Are you an experienced German Speaking Customer Support Specialist with a passion for delivering exceptional service? Our client, a global leader in the electronics industry, is looking for a skilled professional to manage and enhance customer relationships, ensuring seamless support throughout the entire order process.

This is a fantastic opportunity to join a dynamic and innovative team, where you will play a pivotal role in solving complex inquiries, managing orders, and driving customer satisfaction in a fast-paced, high-volume environment.

Key Responsibilities:

1. Lead Customer Interactions – Own customer inquiries, providing expert support on sales, order processing, and issue resolution.
2. Advanced Pricing & Order Management – Handle pricing requests, renewals, and adjustments while managing the entire order lifecycle from entry to shipment.
3. Problem Solving & Process Improvement – Identify and resolve challenges efficiently while driving workflow enhancements for a smoother customer experience.
4. Cross-Functional Collaboration – Work closely with Sales, Marketing, and Operations to ensure seamless communication and top-tier service.
5. Customer Experience Excellence – Manage escalations with professionalism, ensuring long-term loyalty and satisfaction.

What You’ll Bring:

1. Proven experience in high-volume customer support with fluency in German.
2. Strong expertise in order management, pricing, and CRM systems.
3. Excellent communication, problem-solving, and time management skills.
4. Proficiency in Microsoft Office, especially Excel, with the ability to analyse and report data effectively.
5. Ability to thrive in a fast-paced, customer-focused environment.

What’s on Offer:

1. Full-time role with an early Friday finish.
2. Hybrid working considered after training.
3. Pension & life insurance benefits.
4. Wellbeing assistance program.
5. Generous holiday entitlement + public holidays.

If you are a customer-driven professional with a passion for delivering solutions and enhancing the customer journey, we’d love to hear from you! Apply today and take the next step in your career with a global leader in the electronics industry.