Customer Service Specialist FO-VC

Kuehne + Nagel AS; Kegworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global logistics leader in Kegworth is seeking a Customer Service Specialist to efficiently process client bookings and provide operational support. The ideal candidate will excel in customer service, possess strong attention to detail, and be adept at managing conflicting priorities. Join us for a rewarding career in an environment that values your contribution and offers excellent benefits.

Benefits

Pension plan

Route 2 Rewards scheme

Employee assistance program

Mental health counselling

Responsibilities

• Efficiently process bookings from clients and overseas agents.
• Provide operational support for the Freight Account Managers.
• Liaise with all relevant parties to organise the movement of goods.
• Deal with issues that may arise during a shipment.
• Process sales and purchase invoices of the branch.
• Enable and develop a team culture.
• Complete reasonable tasks requested by your supervisor.
• Aid in the completion of other departmental work.

Skills

Excellent Customer Service skills

Strong attention to detail and accuracy

Strong communication and interpersonal skills

Strong organisational skills

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Customer Service Specialist for our office in East Midlands Gateway. Our aim is to ensure sustainable profitability and to create a business environment which enables our employees to prosper. With our diverse service portfolio, we will continue to provide innovative solutions to the market through our customer focus and proximity. Our continued dedication to quality and operational excellence will enable us to exceed customer expectations

How you create impact

• Efficiently process bookings from clients and overseas agents on to the system.
• Provide operational support for the Freight Account Managers when required.
• Liaise with all relevant parties throughout the shipment to organise the movement of goods
• Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated
• Process sales and purchase invoices of the branch
• Working at all times to enable and develop a team culture
• Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
• When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained

What we would like you to bring

• Excellent Customer Service skills
• Have a strong attention to detail and accuracy
• Strong communication and interpersonal skills
• Strong organisational skills with the ability to manage conflicting priorities

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.