Customer Service Specialist | Fast growth tech giant

ZipRecruiter; Bournemouth; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Une entreprise technologique en pleine croissance à Bournemouth recherche un expert en service client pour rejoindre une équipe dynamique. Le candidat idéal aura une expérience en service client, d'excellentes compétences en communication et une aptitude à résoudre les problèmes. Ce rôle offre des opportunités de croissance et d'impact au sein d'une société innovante.

Qualifications

• Expérience en service client dans un environnement de support.
• Capacité à travailler sous pression.
• Compétences en communication écrite et verbale.

Responsibilities

• Gérer les tickets de support entrants et maintenir des enregistrements système.
• Construire et maintenir des relations solides avec les clients.
• Diagnostiquer et résoudre des problèmes techniques.

Skills

Customer service experience

Problem-solving

Communication skills

Team player

Education

Background in accounting or finance

Job description

Job Description

• Bournemouth based
• 28 - 33k
• Hybrid working

Are you a customer service superstar looking to take your career to the next level? A fast-growing tech powerhouse is offering an unmissable opportunity to join their dynamic and ambitious team!

This is more than just a job—it’s your chance to grow, develop, and make an impact in a company that’s revolutionizing the industry. If you thrive in a fast-paced, high-growth environment and have a passion for delivering exceptional customer experiences, we want to hear from you!

Responsibilities:

• Managing inbound support tickets and maintaining top-tier system records
• Building and maintaining strong relationships with clients, keeping them updated every step of the way
• Diagnosing, resolving, and triaging technical issues
• Providing expert systems support to clients and partner companies
• Advising clients on best practices to optimize their processes
• Working closely with implementation consultants to resolve system queries
• Identifying and championing software improvements
• Creating and updating helpful documentation to empower end users
• Supporting and collaborating with your teammates to drive success

The successful candidate:

• Customer service experience in a support environment
• Background in accounting or finance? That’s a plus!
• A proactive problem-solver who thrives under pressure
• Excellent verbal and written communication skills
• A self-motivated team player with a drive to excel

If you want to be part of an innovative, high-growth company with endless opportunities.... this is a role not to be missed!!!