Customer Service Specialist - Bristol onsite

ZipRecruiter; Weston-super-Mare; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer management company is seeking passionate individuals for an onsite customer service role in Bristol. You will assist customers with subscription enquiries and provide exceptional service across multiple channels. The ideal candidate is customer-focused and ready to thrive in a fast-paced environment. This position includes paid training and great progression opportunities.

Benefits

Paid training

Employee discounts

Wellbeing resources

Career progression opportunities

Qualifications

• Passion for delivering exceptional customer service.
• Ability to engage with customers and resolve issues efficiently.
• Experience in handling subscriptions and account management.

Responsibilities

• Assist customers with online subscription enquiries.
• Provide support to a global customer base.
• Engage with customers to troubleshoot problems.
• Collaborate with the team for a high-quality customer experience.

Job description

Overview

Job Description

• Start Date: 8 September 2025
• Salary: £12.60 per hour
• Site: Spectrum House, Central Bristol – onsite role only (no work-from-home option)
• Shifts: 37.5 hours per week (shifts set between 8am–10pm, Monday to Friday; 9am–6pm Saturday and Sunday)
• Training Duration: 2 weeks

Would you love to be part of an energetic and compassionate team that supports one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?

Responsibilities

• Be the first point of contact to assist customers with online subscription enquiries and account management.
• Provide information and support to a global customer base and create a unique customer experience through inbound calls, live chat and emails.
• Engage with customers to understand needs, troubleshoot problems, and resolve issues such as subscriptions, payments and online accounts.
• Work closely with customers to agree on suitable solutions; may include modifying a package or, in some cases, a complete overhaul.
• Operate in a fast-paced, targeted environment, aiming to maximise opportunities and maintain a high level of performance.
• Sign in to systems at the start of the day and manage daily tasks to be prepared for in-bound interactions.
• Collaborate with the team to provide a high-quality customer experience across multiple channels (phone, webchat, email).

What’s in it for you

• Two weeks classroom-based training (paid).
• Two additional weeks in the graduation bay for live calls and hands-on experience.
• Support from experienced team members throughout onboarding.
• Perks at Work – savings, discounts, and access to wellbeing resources.
• Dedicated employee experience and progression opportunities within Teleperformance.

About Teleperformance

We are a global outsourcing customer management company with over 300,000 colleagues in more than 80 countries. In the UK, we have 19 sites and over 7,000 staff. We interact with customers on behalf of our clients, helping to solve their queries and looking after customers in the way they need.

Company values and culture

We offer a multi-channel approach, supporting customers via telephone, email, web chat, white mail, and social media. We invest in our teams and provide opportunities for progression through award-winning training programs and dedicated training teams.

Safety and scam awareness

Please remain vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels (UK phone number, text, Teleperformance, or talent.icims email address). If you receive suspicious communications, please disregard and report them to our team. Your security is our priority.