Customer Service Specialist - Bristol onsite

ZipRecruiter; Trowbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global outsourcing customer management company is hiring for a customer service position in Bristol. As part of their team, you will assist customers with subscription inquiries and provide exceptional support through various channels. Ideal candidates should have excellent communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment. The role includes attractive employee perks such as discounts, health resources, and progression opportunities.

Benefits

Savings and Discounts

Free Online Classes

Wellbeing resources

Access to GP, Mental Health, Financial Advice

Qualifications

• Proactive and self-motivated work style.
• Strong technological skills with PCs and mobile applications.
• Excellent communication, listening, and problem-solving abilities.

Responsibilities

• First point of contact for customer online subscription inquiries.
• Provide support to a global customer base via calls, webchat, and emails.
• Troubleshoot and resolve subscription and payment issues.
• Maximize opportunities in a fast-paced environment.
• Ready to assist customers from the start of the day.

Skills

Customer-focused approach

Technological skills

Communication skills

Problem-solving abilities

Job description

Overview

Job Description

Start Date: 8th September 2025   Salary: £12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts set between 8am–10pm Monday to Friday, 9–6 Saturday and Sunday)
Training Duration: 2 weeks

Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?

Responsibilities

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.
• Provide information and support to a global customer base and create a unique customer experience through inbound calling, webchat and responding to emails.
• Engage with customers who have questions regarding their online subscription; troubleshoot and resolve issues such as subscriptions, payments and online accounts through effective questioning and active listening.
• Work in a fast-paced, targeted environment to maximise opportunities and maintain a high level of performance.
• Sign into systems at the start of the day and be ready to support customers with their queries.

Qualifications & Skills

• Strong customer-focused approach with proactive and self-motivated work style.
• Good technological skills (PCs and mobile applications).
• Excellent communication, listening and problem-solving abilities.
• Values: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship.

About Teleperformance

We are a global outsourcing customer management company with over 300,000 colleagues in over 80 countries. In the UK we have 19 sites and over 7,000 staff. We offer a multi-channel approach (telephone, email, web chat, white mail, social media) and provide training and progression opportunities.

What’s in it for you

• Perks at Work – Savings, Discounts; Free Online Classes; Wellbeing resources; Webinars; Access to GP, Mental Health, Financial and Legal Advice.
• Critical Illness cover – up to £10,000; Cycle to Work; Eyecare voucher; Holiday Purchase Scheme; Length of Service Awards; Workplace Pension; Inspire Awards; Refer-A-Friend incentive up to £1,200.
• Dedicated Employee Experience and ongoing development through Teleperformance pathways.

Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive any suspicious communications, disregard them and report the incident to our team. Your security is our priority.