Customer Service Specialist - Bristol onsite

ZipRecruiter; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global outsourcing customer management company is seeking a motivated individual for a customer service role. You will assist customers with their online subscription inquiries and provide support via phone, chat, and email. This position offers paid training and numerous perks, including wellbeing resources and discounts. Join a compassionate team focused on delivering exceptional customer experiences.

Benefits

Discounts

Wellbeing resources

Cycle to work scheme

Workplace pension

Qualifications

• Great communication skills to provide top-tier customer service.
• Self-motivated and customer-focused approach.
• Good technological skills on PCs and mobile applications.

Responsibilities

• Assist customers with their online subscription inquiries and account management.
• Provide information and support to a global customer base.

Skills

Customer service

Communication skills

Technological skills

Job description

Job Description

Start Date: 8th September 2025

Salary: £12.60 per hour

Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available

Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)

Training Duration: 2 weeks

Would this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions!

Can you use your great communication skills to provide top-tier customer service via phone, live chat, and email? Are you customer-focused with a proactive and self-motivated approach? Do you have good technological skills (on PCs and mobile applications)?

Values we look for: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution-Oriented, Entrepreneurship

If you are thinking this sounds like you and you are answering YES to our questions, then you could be our next customer service superstar!

Who are we at Teleperformance? We are a global outsourcing customer management company with over 300,000 colleagues worldwide in over 80 countries. In the UK, we have 19 sites and over 7,000 staff. We are known for our hard work, impressive results, and excellent work environment. We interact with customers on behalf of our clients, helping to solve their queries through various channels such as telephone, email, web chat, white mail, and social media. We invest in our teams and offer great opportunities for progression, supported by award-winning training programs.

Job Overview: As a member of our expanding team, you will:

1. Assist customers with their online subscription inquiries and account management.
2. Provide information and support to a global customer base, creating a unique customer experience through inbound calls, webchat, and emails.

Typical Day: Start by signing into your systems, engage with customers regarding their subscriptions, troubleshoot and resolve issues, and work closely with customers to find suitable solutions. Work in a fast-paced, targeted environment aiming to maximize opportunities. Enjoy breaks to relax and recharge.

Training includes two weeks of classroom-based learning (paid) followed by two weeks in the graduation bay, where you will handle live calls with full support from experienced team members.

Perks include: Discounts, online classes, wellbeing resources, GP and mental health support, financial and legal advice, cycle to work scheme, eyecare vouchers, holiday purchase scheme, length of service awards, workplace pension, monthly awards, referral bonuses, and wellbeing webinars.

Beware of job scams. Teleperformance will only contact you through official channels and reports suspicious communications.

Your security is our priority.