Customer Service Specialist - Bristol onsite

ZipRecruiter; Clevedon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global outsourcing customer management company in Clevedon is looking for a customer service representative. You will assist customers with their online subscription inquiries and account management. The role is onsite with a competitive salary of £12.60 per hour and includes comprehensive training. Ideal candidates are customer-focused with good technological skills. This position offers various perks and benefits and the opportunity for progression.

Benefits

Savings Discounts

Free Online Classes

Mental Health Resources

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Workplace Pension

Monthly Wellbeing Webinars

Qualifications

• Proactive and self-motivated approach.
• Ability to engage with customers effectively.
• Experience with online customer support.
• Comfortable using PCs and mobile applications.

Responsibilities

• Assist customers with subscription enquiries and account management.
• Provide support through inbound calls, webchat, and emails.
• Troubleshoot issues related to subscriptions and payments.
• Work in a fast-paced, targeted environment.

Skills

Customer-focused

Good technological skills

Emotional Intelligence

Critical Thinking

Collaboration

Communication

Open-Mindedness

Solution Entrepreneurship

Job description

Overview

Job Description

Start Date: 8th September 2025
Salary: £12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
Training Duration: 2 weeks

Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?

Responsibilities

• Be the first point of contact to assist customers with their online subscription enquiries and account management.
• Provide information and support to a global customer base and create a unique customer experience through inbound calling, webchat and responding to emails.
• Engage with a variety of customers who have questions regarding their online subscription; troubleshoot/problem solve and resolve issues such as subscriptions, payments and online accounts, which may involve tweaking a package or a complete overhaul.
• Work in a fast-paced, targeted environment to maximise opportunities and maintain high performance levels.

Qualifications and Skills

• Customer-focused with a proactive and self-motivated approach.
• Good technological skills on PCs and in using mobile applications.
• Values include: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Entrepreneurship.

About Teleperformance

We are a global outsourcing customer management company with over 300,000 colleagues in over 80 countries. In the UK, we have 19 sites and over 7,000 staff. We interact with customers on behalf of clients, helping to solve their queries and look after customers in the way they need.

We offer a multi-channel approach (telephone, email, web chat, white mail, and social media). We invest in our teams and provide opportunities for progression through award-winning training programmes and support from experienced teams.

What to expect

You will start with two weeks of classroom-based training (paid) followed by two weeks in our graduation bay, where you take your first live calls. You will be supported by experienced team members as you develop.

Perks and Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health, Financial and Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend earns up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience

Important Information

Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive any suspicious communications, disregard them and report the incident to our team. Your security is our priority.