Customer Service Specialist - Bristol onsite

ZipRecruiter; Chippenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer service outsourcing company in Chippenham is seeking agents to assist customers with online subscription enquiries. Applicants should be proactive, possess strong communication skills, and be comfortable in a fast-paced environment. The role offers a salary of £12.60 per hour and requires onsite work with no remote option. Perks include savings discounts and wellbeing resources.

Benefits

Savings, Discounts, Free Online Classes

Access to GP services

Mental health support

Financial and legal advice

Cycle to Work

Eyecare vouchers

Qualifications

• Customer-focused with a proactive approach.
• Good technological skills on PCs and mobile apps.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist customers with online subscription enquiries.
• Provide support via phone, webchat, and emails.
• Troubleshoot issues related to subscriptions and payments.
• Engage with customers to resolve queries and concerns.
• Work in a fast-paced environment to maintain high performance.

Skills

Customer-focused

Proactive and self-motivated

Good technological skills

Strong communication skills

Problem-solving abilities

Job description

Overview

Start Date: 8th September 2025

Salary: £12.60 per hour

Site: Spectrum House, Central Bristol – onsite role only, no work from home option

Shifts: 37.5 hours per week. Shifts set between 8am–10pm Monday to Friday, 9am–6pm Saturday and Sunday

Training Duration: 2 weeks

Would you love to be part of an energetic and compassionate team that supports one of the world’s most trusted international newspapers? If you have a passion for delivering exceptional customer service and creating meaningful experiences for customers, this could be for you.

Responsibilities

• Be the first point of contact to assist customers with online subscription enquiries and account management.
• Provide information and support to a global customer base via inbound calls, webchat, and emails to create a positive customer experience.
• Engage with a variety of customers, troubleshoot issues, and resolve enquiries related to subscriptions, payments, and online accounts.
• Work in a fast-paced, target-driven environment to maximise opportunities and maintain high performance.
• Sign into systems at the start of the day and stay prepared to help customers throughout the shift.

Qualifications & Skills

• Customer-focused with a proactive and self-motivated approach.
• Good technological skills on PCs and with mobile applications.
• Strong communication, listening, and problem-solving abilities.
• Values: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship.

About Teleperformance

We are a global outsourcing customer management company with over 300,000 colleagues in more than 80 countries. In the UK we have 19 sites and over 7,000 staff. We interact with customers on behalf of our clients, solving their queries through multi-channel support including telephone, email, and web chat, with opportunities for progression through training and development.

Perks & Benefits

• Perks at Work – Savings, Discounts, Free Online Classes
• Help@Hand – Savings, Discounts, Podcasts, Wellbeing Resources
• Access to GP services, mental health support, financial and legal advice, critical illness cover
• Cycle to Work, Eyecare vouchers, Holiday Purchase Scheme
• Progress support and recognition programs

Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels (UK phone number, text, Teleperformance or talent.icims email address). If you receive suspicious communications, please disregard and report them to our team. Your security is our priority.