Customer Service Specialist - Bristol onsite

TN United Kingdom; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to join its dynamic team in Bristol. In this role, you'll be the first point of contact for customers, providing support with their online subscriptions and account management. You'll engage with a global customer base through various channels, ensuring a unique and satisfying customer experience. With comprehensive training and a supportive environment, this position offers a fantastic opportunity to develop your skills in a fast-paced setting. Enjoy a variety of perks, including discounts, wellbeing resources, and a dedicated employee experience program.

Benefits

Savings discounts

Free online classes

Critical illness cover up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend bonus up to £1,200

Monthly wellbeing webinars

Dedicated Employee Experience Program

Qualifications

• Experience in customer service roles is essential.
• Ability to handle inquiries via phone, webchat, and email.

Responsibilities

• Assist customers with online subscription inquiries and account management.
• Troubleshoot issues related to subscriptions and payments.

Skills

Customer Service

Active Listening

Problem Solving

Effective Communication

Education

High School Diploma

Job description

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Customer Service Specialist - Bristol onsite, Bristol

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Client:

Teleperformance

Location:

Bristol, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3e9c29a3b244

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Overview

As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role, such as:

• You will be the first point of contact to assist customers with their online subscription inquiries and account management.
• You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling, webchat, and email responses.

What a typical day in the office looks like:

• Start your day by signing into your systems, preparing for the day ahead.
• Engage with customers who have questions regarding their online subscriptions.
• Troubleshoot and resolve issues related to subscriptions, payments, and online accounts through effective questioning and active listening.
• Work in a fast-paced, targeted environment, striving to maximize opportunities and perform at your best.
• Enjoy a rest period with 30 minutes for lunch and two 15-minute breaks, providing time to relax or socialize.

The start of your journey with Teleperformance

Receive two weeks of paid classroom training, followed by two weeks in our graduation bay where you will handle live calls. We support you throughout with experienced team members ready to assist.

What’s in it for you - PERKS!

• Perks at Work – Savings discounts, free online classes, and more.
• Additional benefits include savings discounts, podcasts, wellbeing resources, webinars, access to GPs, mental health support, financial and legal advice.
• Critical illness cover up to £10,000.
• Cycle to Work Scheme.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Monthly Inspire Awards.
• Refer-A-Friend bonus up to £1,200.
• Monthly wellbeing webinars.
• Dedicated Employee Experience Program to support your journey at Teleperformance.