Customer Service Specialist - Banking and Financial Services

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service company is looking for a Customer Service Specialist in Glasgow to provide top-notch service in the Banking and Financial sector. Candidates must have at least one year of relevant experience and will work from home following a 6-week training period. Shifts are from 08:00 to 20:00, and the contract is permanent. The role offers a competitive hourly wage of £12.85 with no part-time options.

Qualifications

• 1+ years experience in Banking and Financial Service Industry required.
• Ability to deliver excellent customer service with an outgoing nature.
• Confident in handling challenging situations.

Responsibilities

• Provide exceptional customer service via phone, email, and social media.
• Resolve customer queries using problem-solving skills.
• Ensure compliance with regulatory requirements.

Skills

Professional telephone manner

Excellent verbal communication

Problem-solving skills

Attention to detail

Empathy and patience

Target-driven

Job description

Customer Service Specialist – Banking & Financial Services (Glasgow)

Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates: Aug/Sept 2025

• Salary: £12.85 per hour
• Location: Work From Home
• Shifts: 0800- 2000 Mon - Sun (Part Time not available)
• Training: 6 weeks
• Contract: Permanent
• Background Checking:

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

**Please note we do not allow any time off/holiday requests within training or the first few weeks after this**

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.