Customer Service Specialist Apprenticeship

LMP Group; Dartford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Level 3 Customer Service Specialist Apprentice, where you will play a vital role in ensuring customer satisfaction through efficient order processing and communication. This apprenticeship offers a unique opportunity to develop essential skills in customer service, IT, and problem-solving while working in a dynamic team environment. With a structured training program and potential career progression, this role is perfect for those looking to kick-start their career in customer service. Enjoy various benefits, including discounts and pay rises after 12 months, while contributing to a company that values its employees and promotes from within.

Benefits

Eligible for an NUS card for discounts

Eligible for an apprenticeship oyster card, 30% off travel

Discount on Nandos, ASOS, Vue cinema

Automatic rise in pay after 12 months

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and problem-solving abilities are crucial.

Responsibilities

• Efficiently handle and process customer orders via phone and email.
• Maintain and update sales and customer records regularly.
• Build solid relationships with customers and upsell items.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Number skills

Team working

Creative

Initiative

Education

Customer service specialist

Equal to Level 3 (A level)

Job description

Level 3 Customer Service Specialist Apprenticeship - CMT Group

CMT Equipment was founded in 2010, with our now comprehensive range once consisting of just a few product lines. Our team's ambition has driven us from what was once a small equipment supplier in the South-East of England, becoming the UK's leading independent supplier and sustainably enhancing the safety of your team.

Where you’ll work
Riverbridge House, Anchor Boulevard, Crossways Business Park, Dartford, DA2 6SL

What you’ll do at work

1. Efficient handling and processing of customers’ orders received by telephone, email, and quote converting via the IAMs/ASMs, including overseeing the entire order process through to delivery, to ensure full customer satisfaction.
2. Making calls to customers to keep them informed of the anticipated delivery date/s of their order/s.
3. Making calls to customers and assisting them with alternative product choices when a specific item is out of stock.
4. Contacting customers to obtain missing information, and to answer queries.
5. Maintain and update sales, and customer records.
6. Communicate important feedback from customers to the relevant department internally.
7. Arranging for special items, and direct deliveries to be ordered, and codes for those items to be produced.
8. Assist customers with transport options, and costs, including VIP orders when required.
9. Supporting the appointed IAM, and ensuring all orders received are processed daily, and customers are informed by telephone/email of the delivery date of their order/s, including any other administrative tasks, if requested.
10. Check all open orders specific to your appointed IAM and keep them updated with delivery dates.
11. Check the goods in system daily to review dates for incoming products, and liaise with the operations co-ordinator on specials, works orders, and to ensure you are fully up to date on sales order delivery dates.
12. Support the Customer Service manager with any projects or tasks required.
13. Proactively assisting the IAM’s with order processing, calling customers, and following up on emails.
14. Get a full understanding on all other aspects of sales administration, customer services, manufacturing, including print, embroidery and signs, to enable you to fully support and advise, in any capacity, across the team.
15. Build solid relationships with customers, and actively promote and upsell items.
16. Stay up to date with new products introduced.
17. Attend weekly team meetings, contributing, and possibly assisting with the production of reports.
18. Completion of customer service queries (CMQ’s) through to effective resolution, including providing replacements due to damages, initiating credits, arranging returns, liaising with the warehouse on misspicks and the transport department on delivery errors.
19. Managing and setting up works orders for clothing, signs and other manufacturing items.
20. Scheduling the works order planner by liaising with warehouse and the wider CS team to ensure priorities are matched with resource available.

Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Team working
Creative
Initiative

College or training organisation
REMIT GROUP LIMITED

Your training course
Customer service specialist
Equal to Level 3 (A level)

Hours
Monday to Friday, 8:00 am to 5:00 pm with a 1-hour break. 40 hours a week.

Duration
15 months

Positions available
1

Company Benefits

• Eligible for an NUS card for discounts in shops and restaurants.
• Eligible for an apprenticeship oyster card, 30% off travel.
• Discount on Nandos, ASOS, Vue cinema and much more.
• Automatic rise in pay after 12 months.

After this apprenticeship
Possible career progression for the right candidate after the apprenticeship.

Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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