Customer Service Specialist Apprentice

AALCO METALS LTD; Whickham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading metals supplier is looking for a Customer Services Representative in Whickham. The successful applicant will assist Senior Salespeople, manage stock control, and communicate effectively with customers and suppliers. The role requires strong communication skills, attention to detail, and GCSE qualifications in English and Maths. Join a dynamic team in a key customer-facing position at our busy Newcastle site.

Qualifications

• GCSE qualifications required in English and Maths.
• Relevant qualifications and experience to be discussed.
• Must possess strong communication and interpersonal skills.

Responsibilities

• Act as a support to Senior Salespeople for daily operations.
• Manage stock control effectively.
• Communicate with customers and suppliers to ensure satisfaction.

Skills

Communication skills

Attention to detail

Computer Literate

Eagerness to learn

Approachable

Reliable

Enthusiastic

Education

GCSE in English (grade B/5)

GCSE in Maths (grade B/5)

Job description

We are currently looking to recruit for a customer services representative within our busy Newcastle site. This exciting role is crucial to the smooth running of the site.

The successful applicant will act as a support to our Senior Salespeople. Although every day is different, typical duties will include stock control and communicating with customers and suppliers and completing the general day to day administration associated with a large distribution centre.

Key Responsibilities:

• Accuracy and attention to detail are required for this role.
• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements.
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes.
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps.
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs.
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer's expected outcome.
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps.
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions.
• Service Improvement: Make recommendations based on your findings to enable improvement.
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice.

About our company: We are the leading non-ferrous metals supplier in the UK, supplying aluminium, stainless steel, copper and brass to engineering and fabrication based companies. Our extensive inventory includes aluminium, stainless steel, copper, brass and bronze in all semi-finished forms, covering a wide range of grades/alloys, shapes and sizes - both industry standard and special or bespoke items for particular application or individual customers needs.

We have 18 service centres around the country, which offer a reliable and on time delivery service anytime in the UK. Each centre holds stocks to meet the immediate needs of customers in the local area and this is backed up by bulk stock at a central warehouse.

Requirements:

• GCSE in English (grade B/5)
• GCSE in Maths (grade B/5)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Attention to detail
• Eagerness to learn
• Approachable
• Reliable
• Computer Literate
• Enthusiastic