Customer Service Specialist (9m FTC) - Mars Wrigley

RemoteWorker UK; Gillingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Customer Service Specialist to join their dynamic team for a fixed-term contract. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled with professionalism and efficiency. You will leverage your excellent communication and problem-solving skills to build strong relationships with customers and internal teams. This opportunity offers a chance to work within a purpose-driven company that values its associates and provides best-in-class learning and development support. If you are passionate about delivering exceptional customer service, this role is perfect for you.

Benefits

Best-in-class learning and development support

Company bonus

Access to Mars University

Qualifications

• Experience in customer service, preferably in an FMCG environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Respond to customer contacts professionally and efficiently.
• Ensure high standards in order administration and customer satisfaction.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Interpersonal Skills

Tools

Outlook

Excel

Order Management Systems

Job description

Customer Service Specialist (9m FTC) - Mars Wrigley

Mars

Gillingham, England, United Kingdom Full Time

Reference: 24005_R115094-expVer-47

Job Description:

Customer Service Specialist

Castle Cary - Somerset

Hybrid

Fixed term contract - 9 months

What are we looking for?

• Customer Service contact centre experience, preferably within an FMCG environment
• Excellent communication skills with the ability to communicate information and ideas articulately.
• A team player who is able to work and build relationships across other teams and functions
• Demonstrate excellent organizational and administrative skills
• Demonstrates awareness of own personal impact
• An excellent telephone manner and the ability to stay composed under pressure - preferred
• A good knowledge of desk-based IT (Outlook, Excel, Order Management systems and demonstrate an ability to confidently pick up new systems) - preferred
• Excel - Intermediate to Advanced - preferred
• Strong organizational and interpersonal skills
• Good problem-solving skills, with a continuous improvement mindset

What will be your key responsibilities?

• Respond to all customer contacts in a professional and efficient manner, recording relevant information and following up with the appropriate actions as required.
• Ensure administration of the order process is completed to a high standard to ensure sales orders & deliveries closed meeting all customer and company service standards
• To deal with all Customer enquiries, claims & complaints through to the satisfaction of the customer or escalate to the Senior Customer Service Specialist / Customer Service Manager in line with company and quality complaint procedures
• Ensure all activities are carried out within prescribed lead times ensuring KPI's can be achieved; escalate all deviations and risks to the Senior Customer Service Specialist
• Build a solid relationship with Field Sales Teams and work with them to deliver customer commitments
• Utilise communication skills to build meaningful, trusting relationships that exceed customer demands.
• Complete any relevant customer or channel specific activities as requested by the Senior Customer Service Specialist or Customer Service Manager
• Ensure customer and order data is maintained in the relevant system in line with company and quality standards.

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

About Mars

Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's, SNICKERS, TWIX, MILKY WAY, DOVE, PEDIGREE, ROYAL CANIN, WHISKAS, EXTRA, ORBIT, 5, SKITTLES, BEN'S ORIGINAL and COCOAVIA. Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals, BluePearl, Linnaeus, AniCura, VCA and Pet Partners. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.