Customer Service Specialist - 28k

VanRath; Belfast; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Administrator for their Belfast branch. This full-time, permanent role offers a salary of £28,000 along with growth opportunities and great benefits. Responsibilities include handling customer inquiries, processing orders, and managing returns. Ideal candidates will have experience in a similar role and strong communication skills.

Benefits

Growth/Progression Opportunities

Great Benefits

Qualifications

• Previous experience in a similar role is preferred.
• Familiarity with returns processing is an asset.
• Strong ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries from initial contact through to order fulfilment.
• Accurately process orders and oversee their completion.
• Build and maintain strong customer relationships.

Skills

Attention to detail

Communication skills

Problem-solving abilities

Job description

VANRATH has partnered with a long-term client in the electrical wholesale sector. This client is seeking the Customer Service Administrator for the Belfast branch. The team is expanding due to continued growth and investment.

This is a full-time, permanent role. Monday to Friday with no weekend requirements.

Salary:
£28,000 Salary + Growth/Progression Opportunities & Great Benefits

Responsibilities

• Handle customer inquiries from initial contact through to final order fulfilment.

• Accurately process orders and oversee their progress to ensure timely completion.

• Build and maintain strong customer relationships by providing outstanding service and after-sales support.

• Perform administrative duties such as filing and maintaining accurate customer and order records.

• Assist the team by managing incoming telephone calls and directing them as needed.

Goods Returns

• Receive and log returned items in line with company procedures.

• Inspect returned goods for damage, faults, or inconsistencies and determine the appropriate next steps (e.g., restocking, repair, replacement, or disposal).

• Ensure all return transactions are accurately documented within the system.

• Collaborate with Customer Service, Sales, and Warehouse teams to resolve return-related issues efficiently.

• Prepare and issue Return Merchandise Authorizations (RMAs) and credit notes when applicable.

• Communicate with suppliers and manufacturers regarding warranty claims and defective product returns or replacements.

Ideal you’ll have

• Previous experience in similar role

• Familiarity with returns processing.

• Strong attention to detail

• Good communication and problem-solving abilities.

• Ability to work independently and as part of a team.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.