Customer Service Specialist

Starr Underwriting; Yeovil; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading company in the insurance sector is seeking a Customer Service & Sales Advisor in their Yeovil office. This role is essential for delivering excellent service to customers while identifying sales opportunities. With full training and development support, you will thrive in a dynamic environment focused on partnering with farmers and diverse clients. The position offers competitive salary and benefits, contributing to a positive team dynamic.

Benefits

Contributory pension scheme

25 days annual leave + bank holidays

Qualifications

• Proven ability to identify and sell products through exceptional service.
• Experienced in complex customer service matters, preferably in a phone-based role.
• Strong computer literacy and attention to detail.

Responsibilities

• Deliver excellent customer service as part of a vibrant team.
• Handle a variety of customer queries and maintain relationships.
• Process renewals, manage correspondence, and provide quotations.

Skills

Attention to detail

Strong communication skills

Customer service skills

Sales ability

Computer literacy

Job description

• Insurance role with full training + development + progression opportunities
• Office based in Yeovil, Monday-Friday 9am-5pm. No weekends!
• Join a thriving team passionate about employee engagement

About the role:

Exciting opportunity for another new recruit to start their insurance career!

As an NFU Mutual Customer Service Specialist, known internally as a Customer Service & Sales Advisor, you’ll be the backbone of the team in our Yeovil Agency where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on, and as a Customer Service & Sales Advisor, you’ll focus on bringing your personality to the role and establishing long-term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customers needs.

As part of our thriving and vibrant team, you’ll handle a wide range of customer queries within the agency with a view to delivering maximum profitable growth. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations - all whilst building long-lasting customer relationships. We’ll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly. Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.

This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook.

About you:

You bring a positive and enthusiastic attitude, always eager to learn and embrace new ideas. As a true team player, you excel in building strong, approachable relationships with both customers and colleagues. Your patience and reassuring nature allow you to meet customers' needs, ensuring they feel comfortable and confident. Whether you're discussing policy renewals, addressing general inquiries, or exploring new sales opportunities, you are dedicated to providing excellent service. You also thrive working independently, taking initiative while contributing to the team’s overall success. To join our team, you will also have:

• Proven ability to identify sales opportunities and effectively sell our products through exceptional service.
• Experienced in dealing with complex customer service matters, preferably within a similar environment (ideally within a telephone-based role)
• Ability to demonstrate excellent attention to detail, skill, and accuracy skills
• Strong communication skills, with the ability to effectively engage and convey information over the telephone.
• Strong computer literacy skills
• As a large percentage of our customers are farmers, any interest or knowledge of farming or agriculture would be beneficial but isn’t essential.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

• Salary up to £27,000 per annum

• Contributory pension scheme

• 25 days annual leave + bank holidays