Customer Service Specialist

JR United Kingdom; Worcester; Hybrid; GBP 25,000 - 35,000; Full time

Job description

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German Speaking Customer Experience Specialist

Location: Harwell, Oxfordshire (Hybrid – 3 days on-site)

Type: Permanent

Are you a fluent German speaker with a passion for delivering exceptional customer experiences in a fast-paced, premium brand environment?

Our client, a global leader in high-performance apparel and footwear, is looking for a proactive and customer-focused specialist to support their growing UK and European customer base.

The Company

Renowned for its commitment to innovation, craftsmanship, and sustainability, our client designs and manufactures premium products trusted by athletes, professionals, and enthusiasts around the world. Their culture is built on teamwork, integrity, and a shared drive to exceed customer expectations at every touchpoint.

With a hybrid setup based in Harwell, Oxfordshire, their Customer Experience team plays a pivotal role in maintaining their outstanding reputation across both retail partners and direct-to-consumer channels.

The Role

As a German Speaking Customer Experience Specialist, you’ll provide best-in-class service to both B2B and D2C customers, supporting order management, returns, and customer engagement in a high-volume environment.

You’ll collaborate with internal teams, troubleshoot issues, and maintain the highest levels of service and satisfaction for their valued European customers.

Key Responsibilities:

1. Customer Support: Handle enquiries pre- and post-sale across phone, email, and live chat in both English and German
2. Order Management: Process orders, conduct daily checks, and resolve discrepancies efficiently
3. Returns & Credits: Manage returns and credit processes to ensure a smooth customer journey
4. Fraud Monitoring: Carry out fraud checks and escalate as required
5. Inventory Monitoring: Track product availability and proactively manage fulfilment risks
6. Cross-Functional Coordination: Liaise with Area Managers and operational teams to support smooth delivery and customer satisfaction
7. System Navigation: Work confidently across SAP, Salesforce, and Microsoft Office

What We’re Looking For

1. Fluency in German and English (written and spoken)
2. Experience in a customer service or order processing role within a high-volume environment
3. Strong multitasking, organisation, and time management skills
4. Proficiency in Microsoft Office; experience with SAP and Salesforce is highly advantageous
5. A solutions-focused mindset and dedication to delivering outstanding service
6. Collaborative, positive approach with strong relationship-building skills

Why Join?

1. Be part of a globally recognised brand with a European reach
2. Join a collaborative, customer-first team environment
3. Support premium products trusted by professionals and enthusiasts alike
4. Work with industry-leading systems and ongoing development
5. Competitive salary and hybrid working model

Ready to bring your skills to a brand with purpose and prestige?

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.