Customer Service Specialist

ZipRecruiter; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading supplier is seeking a Customer Order Fulfillment Specialist to ensure exceptional customer service and smooth operations. You will manage the entire order lifecycle, assist in logistics, and serve as a key contact for customers. Ideal candidates will have strong communication skills, experience in order management, and a customer-first mindset. Join a dynamic team offering competitive salaries and professional growth opportunities.

Benefits

Competitive salary and benefits package

Opportunity for professional development

Collaborative and innovative work environment

Qualifications

• 3+ years experience in order fulfillment or customer service.
• Strong understanding of logistics and supply chain processes.
• Proficient in ERP/order management systems.

Responsibilities

• Manage order lifecycle from entry to delivery.
• Serve as a primary contact for customer order status.
• Coordinate with internal teams for seamless order fulfillment.

Skills

Communication

Logistics

Attention to Detail

Problem Solving

Tools

ERP Systems

Microsoft Excel

Job description

Job Description

Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.

About Us

ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.

Your Responsibilities

Order Lifecycle Management

• Accurately enter and maintain sales orders in our system.
• Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
• Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
• Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.

Customer Relationship Management

• Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
• Register and manage customer complaints, ensuring timely follow-up and resolution.
• Build and maintain strong, ongoing relationships with customers.

Logistics & Dispatch

• Organize transportation and dispatch activities in alignment with collection and delivery schedules.
• Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.

Invoicing, Credits & Returns

• Prepare and issue accurate and timely customer invoices.
• Process customer returns and raise credit notes as required.
• Ensure financial accuracy and maintain proper documentation for all transactions.

Sales Support & Internal Liaison

• Collaborate with the Sales team to support customer needs.
• Provide internal stakeholders with updates on order status and customer issues.
• Act as a liaison between customers and internal departments to resolve issues effectively.

Reporting & Reconciliation

• Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
• Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
• Support audits, documentation, and traceability exercises.

Your Profile

• Proven experience in order fulfillment, customer service, or sales support (3+ years ).
• Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
• Excellent communication and interpersonal skills.
• Proficient in ERP/order management systems and Microsoft Office, especially Excel.
• High attention to detail, problem-solving abilities, and a customer-first mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Us?

Be part of a collaborative and innovative team.

Opportunity to work with a globally recognized company and contribute to its success.

Competitive salary and benefits package.

Professional development and growth opportunities.