Customer Service Specialist

ZipRecruiter; South Kesteven; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen motivierten Customer Service Specialist, um das Property Management Team zu unterstützen. In dieser spannenden Rolle bieten Sie umfassende Unterstützung für Vermieter und Mieter, koordinieren Reparaturen und sorgen für einen erstklassigen Kundenservice. Das Unternehmen bietet ein dynamisches Arbeitsumfeld mit umfangreichen Schulungen und Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Benefits

Aiva Digicare + Arbeitsplatz

Auto-Leasing

Fahrrad-Leasing

Kollegialer Rabattschema

Fitnessstudio-Rabatte

Lebensversicherung

Betriebliche Altersvorsorge

Qualifications

• Starke Kundenservicefähigkeiten und selbstbewusste Kommunikation.
• Fähigkeit, unter Druck ruhig zu bleiben und Probleme effektiv zu lösen.

Responsibilities

• Zentraler Ansprechpartner für die effektive Lösung von Anfragen.
• Koordination von Reparaturen und Wartungsarbeiten.

Skills

Kundenservice

Kommunikationsfähigkeit

Teamarbeit

Verhandlungsfähigkeiten

Organisationsfähigkeiten

Analytische Fähigkeiten

Job description

Job Description
Customer Service Specialist

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Glasgow . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aiva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Slater Hogg & Howison is the largest estate and letting agent in Scotland, with over 25 branches from South Ayrshire to Kirkcaldy. We have been helping people buy and sell property for over 40 years, and we are experts in the Scottish property market.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, , , , transgender status, or belief, marital status, or and maternity.

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