Customer Service Specialist

CONNELLS GROUP; Scotland; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Specialist to join their dynamic Property Management Team in Glasgow. This role involves providing essential property management and tenancy support services, ensuring effective communication with clients, landlords, and tenants. You will thrive in a fast-paced environment, where your strong customer service skills and ability to stay calm under pressure will shine. With full training and development opportunities, this position offers a clear career pathway within a supportive team. If you're passionate about delivering exceptional service in the property sector, this is the perfect opportunity for you.

Benefits

Car leasing scheme

Cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure and excellent planning skills.

Responsibilities

• Manage effective resolution of queries from clients and staff.
• Coordinate repairs and maintenance, ensuring timely communication.
• Provide first-class service to maximize customer retention.

Skills

Customer service skills

Communication skills

Negotiation skills

Organizational skills

Analytical ability

Job description

Customer Service Specialist

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Glasgow. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aiva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Slater Hogg & Howison is the largest estate and letting agent in Scotland, with over 25 branches from South Ayrshire to Kirkcaldy. We have been helping people buy and sell property for over 40 years, and we are experts in the Scottish property market.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.