Customer Service Specialist

Page Personnel; Portsmouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A reputable organisation in Portsmouth seeks a Customer Service Specialist to handle enquiries and resolve customer issues. The ideal candidate will have previous customer service experience, strong communication skills, and a positive attitude. This permanent position offers a competitive salary and opportunities for professional growth in a supportive work environment.

Benefits

Competitive salary

Professional growth opportunities

Holiday leave and standard company benefits

Qualifications

• Previous experience in a customer service role, ideally within the retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer management software or related systems.
• An organised and detail-oriented approach to work.
• A positive attitude and a commitment to providing excellent service.

Responsibilities

• Handle incoming customer enquiries and resolve issues in a timely manner.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions in the company system.
• Collaborate with internal teams to address customer needs effectively.
• Monitor and follow up on outstanding customer requests or complaints.
• Support the team in achieving service-level objectives and targets.
• Contribute to the continuous improvement of processes and service delivery.

Skills

Previous experience in a customer service role

Strong communication skills

Problem-solving skills

Proficiency in customer management software

Organised and detail-oriented

Positive attitude and commitment to service

Job description

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This opportunity is with a medium-sized organisation operating in the retail industry. It is known for its customer-centric approach and professional environment, providing stability and growth opportunities for its team members.

Job Description

The key responsibilities for the Customer Service Specialist role are:

• Handle incoming customer enquiries and resolve issues in a timely manner.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions in the company system.
• Collaborate with internal teams to address customer needs effectively.
• Monitor and follow up on outstanding customer requests or complaints.
• Support the team in achieving service-level objectives and targets.
• Contribute to the continuous improvement of processes and service delivery.

The Successful Applicant

A successful Customer Service Specialist should have:

• Previous experience in a customer service role, ideally within the retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer management software or related systems.
• An organised and detail-oriented approach to work.
• A positive attitude and a commitment to providing excellent service.

What's on Offer

• A competitive salary of approximately £22,500-£27,500 per annum.
• A permanent position within a reputable organisation in Portsmouth.
• Opportunities for professional growth and development.
• A supportive and professional work environment.
• Holiday leave and other standard company benefits.

If you're passionate about customer service in the retail industry and are based in Portsmouth, this is an excellent opportunity to grow your career. Apply today to join a team dedicated to excellence!