Customer Service Specialist

TIP Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation and logistics company in Manchester is seeking a full-time administrative professional to manage work orders and vendor negotiations. The ideal candidate should have excellent communication skills and proficiency in MS Office. With a focus on customer service and process improvements, this role offers a vibrant work environment and extensive benefits. Ideal candidates should be self-motivated and able to handle responsibilities under pressure.

Benefits

Unbeatable Holiday Package

£1,000 Referral Scheme

Private Healthcare

Pension & Life Assurance

Seasonal Rewards

Qualifications

• Relevant administrative experience required.
• Proficiency in MS Office necessary.
• Ability to work under pressure essential.

Responsibilities

• Execute planned margins and manage work orders.
• Negotiate with vendors and manage warranty IDs.
• Coordinate with mechanics for service events.

Skills

Relevant administrative experience

Proficiency in MS Office

Ability to work under pressure

Self-motivated and analytical

Excellent communication skills

Experience in budget management

Job description

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Job Details

Job Type: Monday – Friday
Employment: Full Time - Permanent
Location: Manchester HQ - Trafford

Why Join Us?

At TIP, we’re proud to be a Great Place to Work Certified company and a market leader in transportation and logistics solutions across Europe.

We offer an attractive benefits package, including:

• Unbeatable Holiday Package: 25 days annual leave + 8 bank holidays, with options to buy up to 4 additional days, totaling 37 days off annually.
• £1,000 Referral Scheme: Refer a qualified technician and earn £1,000.
• Private Healthcare: Coverage for you and your immediate family.
• Pension & Life Assurance: Company pension scheme, life assurance at 3x salary, and Group Income Protection.
• Seasonal Rewards: Festive season high street vouchers.

Responsibilities

The role involves executing planned margins/contributed value, managing work orders, controlling costs, parts management, trailer reservations, customer service, data analysis, and process improvements. Specific tasks include:

• Raise and validate work orders, check maintenance history, and follow up on pending orders.
• Negotiate with vendors, challenge maintenance costs, and manage warranty and warranty IDs.
• Manage rebill processes, purchase orders, and customer markups.
• Ensure service pricing aligns with vendor pricing.
• Parts management at customer sites for MSUs.
• Reserve trailers, manage reservations, and minimize non-billing days.
• Coordinate with mechanics, manage GETSMART & GETPART uploads, and update planning systems.
• Meet tire management cycle times and inspections.
• Follow up on customer insurance tasks and analyze customer data for improvement plans.
• Handle customer calls, schedule service events, and manage documentation.
• Maintain contracts for tail lifts & reefers, and follow development needs for PDP.
• Participate in team meetings and implement productivity improvements.

*Note: Duties may evolve over time as directed by management.*

Candidate Profile

• Relevant administrative experience
• Proficiency in MS Office
• Ability to work under pressure, stress resilient
• Self-motivated and analytical
• Excellent communication skills
• Experience in budget management

TIP employs staff across numerous locations in Europe, offering diverse opportunities. We are an equal opportunity employer valuing diversity. Employment is subject to background checks. We welcome applications from backgrounds including Sales, Customer Service, and Account Management.