Customer Service Specialist

ZipRecruiter; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading life science tools company in Manchester is seeking a Customer Service Specialist to meet customers' needs through effective communication. Responsibilities include supporting order processes, organizing inquiries, and ensuring timely order management. Ideal candidates will have a college diploma in science, business, or customer service, along with commercial experience in a similar role. Join our team and contribute to our vision of science for a safer world.

Qualifications

• Candidates should possess strong customer service skills and be able to communicate effectively.
• Experience with ERP systems will be an advantage.

Responsibilities

• Work with the Customer Service team on specific order support projects.
• Organize customer inquiries efficiently.
• Ensure accurate and timely order processing.

Skills

Customer service experience

Communication skills

Organizational skills

Education

College Diploma in science, business or customer service

Tools

ERP system (Service Cloud)

Job description

Overview

LGC Standards is a division of LGC Group, the UK’s designated Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

As a Customer Service Specialist, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.

What you’ll do

• Work with the Customer Service team on specific order support projects
• Organizing and dispersing customer inquiries
• Ensure order specific requirements are promptly communicated to appropriate departments
• Prepare and provide documents based on customer requests.
• Ensure orders are correct and up to date
• Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs

Qualifications

• College Diploma in science, business or customer service
• Commercial experience working in customer service or similar roles
• Experience using an ERP system such as Service Cloud would be an asset

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, maternity or belief. Short listing, interviewing and selection will always be carried out without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, or origins, or belief, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld