Customer Service Specialist

ZipRecruiter; Lyndhurst; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global premium food brand is looking for a Customer Service Specialist to join their Customer Service and Logistics team. In this hybrid role, you’ll be responsible for managing retail accounts, ensuring accurate order fulfillment, and collaborating with internal teams. Ideal candidates have over 3 years of customer service experience in the CPG sector, strong SAP skills, and a commitment to teamwork. This position offers a blend of in-office and remote work, promoting a collaborative culture.

Qualifications

• 3+ years of customer service experience in a CPG supply chain setting.
• SAP experience strongly preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the dedicated CSR for assigned retail and broker accounts.
• Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
• Collaborate with Sales, Logistics, and Inventory Planning.

Skills

Customer service experience

Supply Chain knowledge

SAP expertise

Microsoft Office proficiency

Organizational skills

Communication skills

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Job description

Job Description

On behalf of our client, a global premium food brand with deep European roots and a strong U.S. market presence, we are seeking a Customer Service Specialist to join the company's Customer Service and Logistics team.

This company is known for its heritage, quality, and authenticity, producing high-end imported food products enjoyed by households and professional chefs worldwide.

In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes.

This is an excellent opportunity for a customer-focused professional with strong supply chain knowledge, SAP expertise, and a background in CPG who thrives in a collaborative team environment.

What You’ll Do

1. Act as the dedicated CSR for assigned retail and broker accounts, handling daily communications and relationship management.
2. Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
3. Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues proactively.
4. Maintain data accuracy in SAP’s Order Management system.
5. Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management.
6. Track and share KPIs related to customer service performance.
7. Cross-train on other accounts to provide coverage when team members are out.
8. Support leadership with reporting, analysis, and special projects as needed.

What We’re Looking For

• 3+ years of customer service experience in a CPG supply chain setting.
• Experience working directly with retailers; distributor experience is a plus.
• SAP experience strongly preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio).
• Strong organizational skills with the ability to prioritize and meet deadlines.
• Process-oriented mindset with a commitment to data accuracy.
• Excellent written and verbal communication skills.
• Positive and collaborative attitude—value a “no-drama,” team-first culture.

Schedule & Work Environment

• Hybrid: Tuesday–Thursday in-office, Monday & Friday remote.
• Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish.