Customer Service Specialist

Yokohama TWS - EMEA; Lydney; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global supplier of tires based in Lydney, Gloucestershire, is seeking a Customer Service Specialist. The role requires delivering high-quality customer service, answering calls, entering orders into the ERP, and resolving customer issues. Ideal candidates must possess outstanding communication skills, be proficient in Microsoft Office, and have a strong ability to organize and multitask. Apply now to join a dynamic and growing team.

Benefits

Bonus Scheme

Life Insurance

Employee Assistance Program

Qualifications

• Customer Service Experience preferred.
• Ability to learn ERP and new systems quickly and efficiently.
• Proficient knowledge of customer service and standard office practices.

Responsibilities

• Answer customer calls and reply to customer emails.
• Enter orders into the ERP and follow the order progress.
• Resolve customer issues professionally and in a timely manner.

Skills

Outstanding communication skills

Ability to self-motivate

Strong organizational skills

Tools

Microsoft Office

ERP systems

Job description

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About Us: We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand. We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet. Our people take ownership to deliver on this promise every day. We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries. If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

About the Job:

Yokohama TWS UK Limited is currently seeking a Customer Service Specialist based at our head office in Lydney, Gloucestershire.

As a Customer Service Specialist, you will be responsible for the delivery of high-quality customer service to internal and external customers. In this role the individual should strive daily for Customer Service Excellence, continuously improving our service standards by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner. This individual should anticipate the needs of the customer and work to prevent any interruptions in service. This individual must be an independent thinker and be able to collaborate with their team, other internal teams, and support sales

Key Responsibilities:

• Answer customer calls and reply to customer emails
• Enter orders into the ERP and follow the order progress through to delivery
• Navigate and communicate with customers via customer web portals if applicable
• Develop expertise for identifying product availability and product lead times
• Maintain accurate and organised records of orders, credits, returns
• Resolve customer issues professionally and in a timely manner
• Support team selling efforts, follow through on inquiries
• Other duties as assigned

Key Requirements:

• Customer Service Experience preferred
• Proficient in Microsoft Office, Word, Excel
• Ability to learn ERP and new systems quickly and efficiently
• Proficient knowledge of customer service, and standard office practices and procedures
• Outstanding communication skills, both written and verbal
• Ability to manage complexity and work under pressure
• Ability to self-motivate, work independently, and as a part of a team
• Strong organizational skills, attention to detail, ability to multitask

What we offer:

• Bonus Scheme
• Life Insurance
• Employee Assistance Program

If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS. Apply now and become part of a Company that values collaboration, expertise, productivity, and ownership.