Customer Service Specialist

Lutron Electronics Co., Inc; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lutron Electronics is seeking a customer-focused individual to join their Customer Service Team in London. The successful candidate will be responsible for managing customer inquiries, processing orders, and ensuring an excellent customer experience. This role offers opportunities for career growth through extensive training and collaboration across departments.

Benefits

Competitive benefits package

Career growth opportunities

Interactive training and mentoring

Qualifications

• Fluency in English and either Spanish, French, or Italian required.
• Previous experience in customer-facing service role.

Responsibilities

• Serve as customers' primary point of contact.
• Manage orders and provide quotations.
• Collaborate to resolve issues in a timely manner.

Skills

Customer service

Problem solving

Effective communication

Education

Bachelor's degree preferred

Job description

Overview

Lutron Electronics Co Inc has an immediate opening on theCustomer Service Teamat our European Headquarters office located in Central London.

At Lutron, our number one principle is to take care of our customers with quality goods and services. As a member of our Customer Service team, you act as the voice of our company and will be trusted to exercise good judgement to deliver superior customer service.

We are looking for self-starters who want to stretch and develop their customer service skills through meaningful customer interactions.

Responsibilities

What you’re going to do:

• Serve as our customers primary point of contact, delivering an effortless customer experience for all their needs
• Collaborate with other parts of the business in order to resolve issues in a timely manner
• Utilize your problem solving skills to think outside the box and propose solutions to the challenges of our business
• Provide quotations to the customer, through our Project and Quotations team where applicable.
• Manage orders: entering /checking / dating / expediting / coordinating shipments in and outside of the EU / confirming & communicating.
• Take the initiative to expand your knowledge of our products and various parts of our business

What’s your impact:

• Your passion for excellence and ability to communicate complex issues in a concise and clear way will leave each customer with the feeling of exceptional service
• You will be essential to building relationships with new customers as well as retaining existing ones
• You will help to grow and expand our company by promoting customer retention and sales of new products
• You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills

Qualifications

• Bachelors degree preferred
• Previous work experience working in a customer facing service role
• In addition to English, fluency in either Spanish, French or Italian language is required.

What’s in it for you:

• Competitive and comprehensive benefits package
• Opportunity to grow and develop your career through experiential learning, interactive training, shadowing and mentoring
• Exposure to all areas of our business

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website atwww.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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