Customer Service Specialist

Outdoor Roadie Ltd; London; Remote; GBP 28,000 - 34,000; Full time

Job summary

Outdoor Roadie Ltd is looking for a passionate Customer Service Specialist to deliver exceptional support to outdoor enthusiasts. This fully remote position offers a competitive salary and a flexible working environment, making it ideal for someone who loves outdoor travel and values customer satisfaction.

Benefits

Employee discount

Access to gear testing opportunities

Flexible working hours

Qualifications

• 2+ years of experience in a customer support or client-facing role.
• Excellent communication skills in English (B2 level or higher).
• Familiarity with outdoor gear and vehicle-based travel is a strong plus.

Responsibilities

• Deliver friendly, knowledgeable support via email, chat, and phone.
• Resolve inquiries about products, delivery, and warranties.
• Guide customers through product decisions and gather feedback.

Skills

Communication

Problem-solving

Customer service

eCommerce knowledge

Tools

Shopify

Zendesk

Gorgias

Job description

Social network you want to login/join with:

Are you passionate about outdoor travel and delivering exceptional customer service? At Outdoor Roadie, we're looking for a dedicated Customer Service Specialist to support our growing community of adventurers, partners, and outdoor enthusiasts.

Who We Are:

Outdoor Roadie is a UK-based brand redefining rooftop camping with compact, travel-ready tents that don’t compromise on quality or comfort. We’re a small but passionate team committed to making outdoor exploration more accessible, flexible, and fun. If you value clear communication, creative problem-solving, and a customer-first mindset, we want to hear from you.

What We're Looking For:

We’re looking for a Customer Service Specialist to join the Outdoor Roadie team — fully remote!

• Excellent communication skills in English (B2 level or higher).
• A minimum of 2 years of experience in a customer support or client-facing role.
• Experience with outdoor gear, vehicle-based travel, or overlanding is a strong plus.
• Bonus: familiarity with eCommerce platforms like Shopify and tools like Zendesk or Gorgias.

Roles and Responsibilities:

As a Customer Service Specialist at Outdoor Roadie, you’ll be the voice of our brand and the first point of contact for our customers. Whether it's answering questions about roof tent setups or resolving post-purchase concerns, your role is essential in creating a seamless and welcoming customer journey.

• Deliver friendly, knowledgeable support via email, chat, and phone.
• Resolve inquiries about products, delivery, warranties, and technical use.
• Guide customers through product decisions with genuine enthusiasm and confidence.
• Monitor and track customer issues, escalating where necessary to ensure resolution.
• Gather feedback and report trends to help refine our products and services.
• Help maintain and improve our FAQ and support documentation for self-service.

We encourage all new team members to familiarize themselves with our products, values, and customer base so they can confidently speak the language of adventure.

What We Offer:

• A fully remote position – work from wherever you feel most productive.
• A competitive salary (£28,000–£34,000 annually, depending on experience).
• Flexible working hours with a collaborative, startup-style culture.
• Opportunities to grow with a fast-moving UK brand in the outdoor industry.
• Employee discount and access to gear testing opportunities.
• Full-time: 5 days a week (including occasional weekends), 8-hour shifts.
• Tech Requirements: A reliable laptop, mobile phone, fast internet connection, and a backup plan in case of outages.

At Outdoor Roadie, we value authenticity, initiative, and a human-first approach to communication. If you're excited by the idea of helping people explore the outdoors more easily and comfortably, we’d love to hear from you.

To apply: Please submit a unique, human-written application — automated or generic responses will not be considered. Tell us why you’re excited to join the Outdoor Roadie journey.