Customer Service Specialist

Tate Recruitment; London; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A dynamic tech insurance company is searching for a Customer Service Specialist to join their innovative team in London. This role involves connecting with customers, providing top-notch support through various channels, and utilizing advanced technology to tailor solutions. Candidates should possess contact centre experience, a degree, and a strong entrepreneurial spirit. Along with a competitive salary, benefits include a performance bonus, hybrid working, and opportunities for career progression.

Benefits

Paid overtime

Vitality private healthcare

25 days holiday

Fast-track career progression

Qualifications

• Experience in contact centres or live chat/email support.
• Knowledge of the insurance, banking, or FCA-regulated environment.
• Sharp communication skills and an entrepreneurial mindset.

Responsibilities

• Act as the voice of the brand by connecting with customers via phone, email, and live chat.
• Guide and support customers using best-in-class technology.
• Maintain high service levels while tailoring solutions to customer needs.

Skills

Communication skills

Contact centre experience

Team spirit

Entrepreneurial mindset

Education

Degree

Tools

Zendesk

Job description

Customer Service Specialist

£28,000 – £32,000 + 10% Bonus

Hybrid | Award-Winning Tech Insurance Brand | Central London HQ

Our client isn’t just growing, they’re disrupting. A global Tech Insurance firm with cutting-edge products and a fierce customer-first attitude is on the lookout for ambitious Customer Service Advisors ready to join a high-performing team.

If you’ve got experience in contact centres, thrive in fast-paced environments, and want to work alongside some of the best talent - this is your shot.

The Role:

You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high.

Why You’ll Love It Here:

£28k–£32k + 10% performance bonus

Paid overtime (Saturdays once a month – time & a half)

Hybrid working – 3 days in-office

Vitality private healthcare

25 days holiday

Fast-track career progression

Inspiring team and leadership

You Bring:

Contact centre/live chat/email support experience

Insurance, banking or FCA-regulated environment knowledge

Zendesk a plus

Sharp communication skills

Entrepreneurial mindset & team spirit

Degree educated

Join a company that’s shaking up the market, with big tech, bold ideas, and a culture that rewards ambition.