Customer Service Specialist

United Legwear and Apparel Company; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global apparel company in London is seeking a Customer Service Specialist to enhance support for wholesale partners. This hands-on role involves managing orders, responding to customer inquiries, and collaborating across teams. The ideal candidate has 1-2 years' experience, is highly organized, and thrives in a dynamic environment. Opportunities for personal and professional growth are available, along with mental health support and fitness benefits.

Benefits

Mental health support

Subsidized fitness membership

Opportunities for growth

Qualifications

• 1–2 years of experience in a customer-facing role or sales support.
• Highly organized with attention to detail.
• Fluent in English; experience with UK clients is a plus.

Responsibilities

• Manage the order-to-invoice cycle efficiently.
• Respond to customer queries regarding orders and deliveries.
• Collaborate with global teams to streamline support processes.

Skills

Organizational skills

Communication

Customer relationship management

Proactive problem-solving

Tools

Excel

ERP systems (Exenta)

Business Intelligence tools (Power BI)

Job description

Who we are

United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, headwear, and accessories.

Since 1998, we’ve built long-standing partnerships with some of the world’s most recognizable brands, including Skechers, Ted Baker, Hurley, Scotch & Soda, and many more. With headquarters in New York City and growing teams across the UK and Europe, we’re expanding fast - and we’re looking for service-driven talent to grow with us.

Why this role, why now?

We’re in the early stages of building our UK and European operations; and customer service is a cornerstone of that foundation. As a Customer Service Specialist,you’ll play a key role in helping shape how we support our wholesale partners across the UK, ROI, and beyond.

No two days will look the same. This is a hands-on, fast-paced role where you’ll wear many hats - from order processing and client communication to cross-functional collaboration with our Sales, Logistics, and Operations teams. You’ll help lay the groundwork for how we serve our customers as we scale - and you’ll grow with us every step of the way.

What you’ll do

Own the order process

• Handle the full order-to-invoice cycle with accuracy and efficiency

• Ensure smooth delivery execution and payment fulfillment

• Monitor order status, track shipments, and stay ahead of issues before they arise

Be the voice of ULAC

• Respond to customer queries about orders, returns, deliveries, invoices, and product details

• Build lasting relationships with our clients - supermarkets, distributors, and retail partners alike

• Resolve issues with empathy and a solution-oriented mindset

Collaborate across teams

• Work closely with our global Customer Service and Sales teams to streamline support processes

• Coordinate seasonal content (imagery, copy, samples) for partners to launch new collections

• Support sales activities like showroom prep, buying tools, and in-season reporting

Keep things running

• Create and manage sales orders, delivery schedules, and invoices

• Generate reports and performance insights for Sales Managers and Directors

• Assist with calendar coordination and admin tasks across the team

What you’ll bring

Experience: 1–2 years in a similar customer-facing, sales support, or fashion admin role
Structure & precision: Highly organized with a love for detail and process improvement
Language: Fluent in English (written and spoken); experience with UK clients is a plus
Tech skills: Confident in Excel; bonus points for ERP systems (Exenta) and BI tools (Power BI)
People skills: Great communicator with a collaborative spirit and professional polish
Mindset: Proactive, hands-on, and always looking for ways to improve the customer experience
Team energy: A natural team player who thrives in a dynamic, ever-evolving environment

Why join us?

At ULAC, you won’t just join a company - you’ll help build one. We’re laying the foundation for something big in the UK and Europe, and we want people who are excited by that challenge. You’ll be part of a small-but-mighty team where your ideas are heard, your impact is visible, and your growth is supported.

Here’s what you can expect:

Global reach, local connection – Collaborate with teams across the UK, EU, and US
Room to grow – Be part of a team where initiative and ideas are valued
Mental health support – Get unlimited access to OpenUp, our wellbeing partner, offering 1:1 sessions with certified psychologists, lifestyle coaches, and masterclasses to support your mental and emotional health
️️ Fitness & wellness flexibility – Enjoy a subsidized ClassPass membership with access to a wide variety of gyms, studios, and wellness classes that fit your lifestyle
And more to come – We’re growing fast, and so are our benefits—help shape what’s next

Ready to help shape our customer service foundation and grow with us?
Apply now and be part of building something exciting from the ground up.