Customer Service Specialist

HAYS; England; Hybrid; GBP 60,000 - 80,000; Full time

Job description

Burgess Hill, Full–time, Temporary, Fully office based, manufacturing

Your new company
A manufacturing company based in Burgess Hill is looking for a Customer Service Specialist to join their company for a 12–month contract. This is an exciting opportunity to work for an award–winning company.

Your new role
Below is a list of key responsibilities for this role –

1. Providing first and second line support across telephones and emails
2. Confidently communicate with third party suppliers
3. Assisting other departments and stakeholders
4. Ensuring all data on internal systems is kept up to date
5. Handling customer enquiries and complaints and providing suitable solutions and alternatives
6. Adhere to processes surrounding export control and incoterms
7. Handle logistics claims
8. Handling customer feedback

What you'll need to succeed
For this role you must have SAP and Salesforce experience as well as back–office customer service. You will have excellent written and verbal communication skills and be able to work within a team and independently. You will be able to confidently work with 3rd party suppliers and internal stakeholders. You will be able to organise and prioritise your workload effectively.

What you'll get in return
This is a Monday to Friday 9am–5pm hybrid working role, paying GBP16–GBP17 per hour. The start date for this role is ASAP and you will need to be immediately available to start.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.