Customer Service Specialist

JR United Kingdom; England; On-site; GBP 32,000 - 38,000; Full time

Job summary

Une entreprise croissante du secteur sports et nutrition recherche un 'Customer Service Specialist' pour créer et gérer une fonction de support client de premier plan. Ce rôle clé implique la supervision des systèmes de service client, le développement d'outils d'auto-service et la collaboration avec des équipes internes.

Benefits

Bonus

Bénéfices divers

Qualifications

• Expérience en support client, idéalement e-commerce.
• Passion pour la santé et la nutrition.

Responsibilities

• Gérer les systèmes de service client et les KPIs.
• Développer des outils de support pour réduire le volume de demandes.
• Former et recruter des agents de support.

Skills

Analytical mindset

Customer-focused

Job description

Social network you want to login/join with:

Customer Service Specialist, West Sussex

Client: Vertical Advantage

Location: West Sussex

Job Category: Other

EU work permit required: Yes

Job Views: 8

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Join a growing sports and nutrition company in a newly created role as a Customer Service Specialist. This role involves creating and managing a first-class customer support function.

• Oversee customer service systems and KPIs
• Implement and manage support platform (Gorgias)
• Develop macros, FAQs, and escalation procedures
• Monitor and report on customer service metrics
• Create self-service tools to reduce support volume
• Collaborate with Operations, Warehouse, and Sales teams
• Analyze customer interactions for insights

Act as the main contact between the business and athletes, assisting with onboarding, feedback, and campaign support. Recruit, onboard, and train support agents as the team grows.

Requirements:

• Passion for health and fitness
• Experience in customer support, ideally e-commerce
• Customer-focused with an analytical mindset

Salary: £32,500 + bonus and benefits

Location: West Sussex

If you're ready for this new challenge, apply now!