Customer Service Specialist

Job Description

Join MacVicar Insurance Agency, an esteemed name in the insurance industry renowned for its commitment to excellence and customer satisfaction. Located in the vibrant city of Kent, Washington, our agency offers a unique opportunity for those passionate about customer service and insurance. With our inviting and inclusive work environment, we focus on building meaningful relationships with our clients. As a Customer Service Specialist, you'll be at the forefront of client interaction, playing a crucial role in ensuring our valued customers receive optimal service and support. Your expertise will help clients navigate their insurance needs, offering them peace of mind and helping them feel secure with their policy choices. At MacVicar Insurance Agency, we believe in fostering growth and development, providing you with a platform to thrive in your career. If you are enthusiastic about serving others and want to be part of a supportive team, we encourage you to apply and become a valued member of our family.

Benefits

1. Annual Base Salary + Bonus Opportunities
2. Paid Time Off (PTO)
3. Dental Insurance
4. Hands-on Training
5. Mon-Fri Schedule
6. Retirement Plan
7. Evenings Off

Responsibilities

1. Customer Interaction: Engage daily with clients to understand their insurance needs and offer personalized solutions.
2. Conflict Resolution: Address and resolve customer inquiries and issues promptly and effectively.
3. Policy Management: Assist clients with policy endorsements, renewals, and any changes they may require.
4. Relationship Building: Cultivate and maintain strong relationships with customers to promote client retention and satisfaction.
5. Education: Help educate clients about their insurance policies and assist them in making informed decisions.
6. Team Collaboration: Work closely with sales and claims departments to ensure a seamless customer experience.

Requirements

1. Licensing: Active Property & Casualty License, or willingness to obtain one within a specified time frame.
2. Experience: Preferably 2+ years in customer service or insurance sales role.
3. Communication Skills: Excellent verbal and written communication skills, ensuring clear and engaging interactions with clients.
4. Customer-Oriented: Strong ability to empathize and provide tailored solutions that meet client needs and expectations.
5. Problem-Solving: Demonstrated ability to address issues promptly and effectively, ensuring client satisfaction.
6. Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.
7. Team Player: Ability to work collaboratively within a team, fostering a positive team environment.
8. Tech-Savvy: Proficiency in using CRM software and other essential customer interaction tools.