Customer Service Specialist

German American; East Hampshire; On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Specialist, where you will be the friendly face that greets clients and assists them with their banking needs. This role offers a fantastic opportunity to gain insights into banking, insurance, and wealth management, laying the groundwork for a rewarding career in financial services. You'll engage in meaningful conversations with clients, manage transactions, and help build long-lasting relationships. With comprehensive benefits, including medical and dental insurance, paid time off, and education assistance, this position is perfect for those passionate about customer service and community engagement.

Benefits

Medical, dental, vision insurance

17 days paid time off

Education assistance program

Paid parental bonding leave

Wellness benefits

Life event coverage

Service awards

401(k) match

Stock purchase plan

National and local discounts

Qualifications

• Ability to maintain confidentiality and listen closely to customer needs.
• Experience in customer service and cash-handling is preferred.

Responsibilities

• Work face-to-face with clients to assist with banking needs.
• Manage cash drawer and perform loan and deposit transactions.

Skills

Customer Service

Bilingual/Multilingual

Cash-handling

Job description

Job Title: Customer Service Specialist

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You'll Do:

1. Day in the Life: Every day, you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will verify account information, perform loan and deposit transactions, and guide clients when they are unsure where to go next through friendly, meaningful conversations.
2. What it Takes: To thrive in this role, you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will help build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays, and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts, and more
• National and local discounts on various products and services
• Free checking account, checks, and discounted bank services

Position Location:

Main Street, Jasper, Indiana 47546

Travel Locations:

Between the following locations:
760 West 2nd St., Jasper, IN 47546
3585 Newton St., Jasper, IN 47546
309 East 13th St., Huntingburg, IN 47542
1020 Main St., Ferdinand, IN 47532
4541 North 4th St., Dubois, IN 47527
5138 Indiana 56, Jasper, IN 47546
405 North Meridian St., Holland, IN 47541

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people dedicated to delivering genuine, personalized service. Our employees embody the Shield of Excellence commitment in every interaction, serving customers and communities with dedication.