Customer Service Specialist

AO; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading appliance and electrical retailer in Crewe is seeking a Customer Service Specialist to be the main point of contact for customer inquiries. This role involves providing excellent service through effective communication and problem-solving. Ideal candidates should have a customer-focused attitude and be driven to meet performance targets. The position offers a full-time permanent contract with a range of employee benefits including 33 days' holiday and subsidized gym membership.

Benefits

33 days holiday (including bank holidays)

Chance to win free tickets every month at the AO arena

Subsidised gym membership

At least 5% pension contribution

BUPA health cover with a standard package and options to upgrade

Qualifications

• Genuine care about delivering excellent customer service.
• Driven to achieve set KPIs while remaining customer-focused.
• Understanding of what makes great customer service.

Responsibilities

• Providing excellent customer service by answering inbound and outbound calls.
• Handling day-to-day customer queries and resolving problems.
• Ensuring smooth deliveries in line with requirements.

Skills

Strong communication skills

Customer service skills

Ability to listen and understand customers

Can-do attitude

Job description

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Working week: 5 out of 7 days.
Contract type: Full time permanent

Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO, you will be the main point of contact for all customer issues and inquiries. We treat every customer like our gran, and we trust you to do the right thing. With support from the whole team, including wider departments, you will have the tools needed to provide the best customer service possible.

Here's What You Can Expect To Be Doing

You will focus on providing excellent customer service by answering all customer calls and ensuring positive outcomes for all queries, making decisions your mum would be proud of. You will handle day-to-day queries and resolve each problem with a smile. As a great listener, you’ll build connections quickly and take a personal approach to all calls. Your responsibilities will include handling a mix of inbound and outbound calls, ensuring deliveries align with lead times, postcode matrix, and survey requirements to set up each delivery for success.

A Few Things About You

We are looking for someone who genuinely cares about the service we deliver to our customers, driven to achieve set KPIs while remaining customer-focused.

While a contact centre background is not essential, you should understand what makes great customer service and possess some customer service skills.

Strong communication skills and the ability to listen and understand customers are essential, along with a can-do attitude.

We believe in working together; therefore, all AOers come into the office across all 7 days. This promotes collaboration, creativity, support, motivation, and excellence in our work.

A Bit About Us

When it comes to appliances and electricals, we’ve got everything. Washing machines? Yep. TVs? Check. Laptops? Absolutely. And even doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly, and it’s no different for AOers. We value more than just your CV—together, we can achieve extraordinary things.

Our benefits are designed to support you through big moments and everyday needs. Along with essentials like pensions and holidays, we offer our unique "AO Perks" to help with the little things that matter.

To see all our benefits and perks, visit our AO benefits page:

• 33 days holiday (including bank holidays)
• Chance to win free tickets every month at the AO arena
• Subsidised gym membership
• At least 5% pension contribution
• BUPA health cover with a standard package and options to upgrade