Customer Service Specialist

ao.com; Crewe; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading appliance retailer in Crewe is seeking a Customer Service Specialist to be the main contact for customer issues and inquiries. You will provide excellent service by answering calls and resolving queries. Strong communication skills and a customer-focused attitude are essential. The role offers a full-time permanent contract with 33 days holiday, subsidized gym membership, and health coverage.

Benefits

33 days holiday

Chance to win free tickets every month at the AO arena

Subsidised gym membership

At least 5% pension contribution

BUPA health cover with standard package

AO perks for daily needs

Qualifications

• Ability to listen and understand customers.
• Experience in customer service preferred but not essential.
• Clear understanding of what makes great customer service.

Responsibilities

• Answer customer calls and provide positive outcomes on queries.
• Build connections and take a personal approach to calls.
• Handle inbound and outbound calls related to deliveries.

Skills

Customer service skills

Strong communication skills

Can-do attitude

Job description

Working week: 5 out of 7 days.
Contract type: Full time permanent

Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.

Here's What You Can Expect To Be Doing

You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.

A Few Things About You

We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.

Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.

Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.

We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO benefits page;

• 33 days holiday (including bank holidays)
• Chance to win free tickets ever month at the AO arena
• Subsidised gym membership
• At least 5% pension contribution
• BUPA health cover with standard package but options to upgrade