Customer Service Specialist

Super Smart Service Ltd; Cannock; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Tech-forward company

Global team culture

Growth opportunities

Job summary

Super Smart Service Ltd in the United Kingdom is seeking a Customer Service Specialist to manage relationships with a portfolio of B2B eCommerce clients and drive service adoption and ongoing account support.

You will collaborate with Operations, Technology, Sales and internal teams to deliver seamless customer experiences and monitor fulfillment performance to drive improvements. Fluency in English and Mandarin is preferred.

Qualifications

• Experience in customer success, account management, warehouse/logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and ability to simplify complex logistics topics.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS or order management systems is a plus.
• Bachelor’s degree or equivalent experience in logistics, supply chain or business.
• Fluent in English and Mandarin Chinese.

Responsibilities

• Manage and develop relationships with a portfolio of B2B eCommerce clients, as their primary contact.
• Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
• Collaborate with Operations, Technology, Sales and internal teams to deliver seamless customer experiences.
• Monitor fulfillment performance, analyze data, identify issues, and drive improvements.
• Conduct regular client business reviews, provide performance insights, and maintain proactive communication.
• Identify opportunities for service expansion and support client growth with value-added solutions.

Skills

Customer success

Account management

Logistics operations

Problem solving

Communication

Education

Bachelor’s degree in logistics/supply chain or related

Tools

WMS

Order management systems

Logistics platforms

Job description

At Super Smart Service Ltd, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.

We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention, and business growth.

Location:

Lakeside, Cannock, Staffordshire, United Kingdom, WS11 1SL

What You’ll Do

• Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
• Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
• Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
• Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
• Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
• Identify opportunities for service expansion and support client growth through value-added solutions.

What You’ll Need

• Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
• Fluent in both Chinese (Mandarin) and English.

Why CIRRO

• Competitive pay and benefits
• Fast-growing, tech-forward company
• Collaborative, global team culture
• Room for growth in a high-impact role

Super Smart Service Ltd is an equal opportunity employer.