Customer Service Spec II

HireRight; London; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

HireRight, a leading global background screening provider, is seeking a Customer Service Specialist in London. This hybrid role involves addressing client inquiries and ensuring timely resolutions through various communication channels. The successful candidate will be a skilled communicator, passionate about customer service, and eager to contribute positively to customer experiences.

Benefits

Private Medical Care

Bonus Plans

Group Life Insurance

Career Development Opportunities

Professional Training

Qualifications

• Great communicator who listens to and understands customers.
• Team player passionate about delivering exceptional customer service.
• Fast learner who adapts to change and enjoys variety.

Responsibilities

• Responds to client and applicant inquiries via phone, email, or chat.
• Ensures accuracy and prompt resolution of customer requests.
• Provides excellent customer service across various industries.

Skills

Communication

Customer Service

Teamwork

Adaptability

Self-motivation

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution of their requests. Individuals in this role respond to inquiries via phone, e-mail, or instant chat. Our customers are global leaders in various fields, including social media, financial services, pharmaceuticals, healthcare, recruitment, entertainment, digital, IT, transport, and more.

Responsibilities

Customer Service Specialist

Location: London

Job type: hybrid

Working hours: Monday to Friday, 7am to 7pm

The Customer Service Specialist responds to client and applicant inquiries, ensuring accuracy and prompt resolution. This involves communicating effectively via phone, email, or chat, and providing excellent customer service across various industries.

Qualifications

IF YOU ARE:

• Great communicator who listens to and understands customers
• Team player passionate about delivering exceptional customer service
• Fast learner who adapts to change and enjoys variety
• Committed to delivering an excellent customer experience
• Self-motivated and eager to achieve high standards
• Skilled at making customers feel valued through conversation
• Dedicated to our customers, business, and ongoing success

What We Offer

HireRight offers a competitive salary, permanent contract, and comprehensive benefits. From day one, you'll receive training to support your onboarding. Our benefits include:

• Private Medical Care
• Bonus Plans
• Group Life Insurance
• Career Development Opportunities
• Professional Training

Please note that the company does not provide visa sponsorship.

All resumes are confidential. Only candidates matching the requirements will be contacted. HireRight does not accept unsolicited resumes from search firms or staffing agencies; all such resumes are considered the property of HireRight, and no placement fee will be paid.