Customer Service & Security Advisor

West Lindsey District Council; Gainsborough CP; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local government authority in Gainsborough is seeking a Customer Service Officer to provide outstanding service to residents. This full-time role requires excellent communication skills and the ability to handle challenging situations with emotional intelligence. The successful candidate will benefit from a supportive environment with opportunities for personal growth.

Benefits

Commitment to equal opportunities

No smoking/vaping policy

Qualifications

• Previous experience providing a service to customers, including a security element.
• Good IT skills to input, retrieve and amend data.
• Ability to listen and identify how you can assist customers accurately and efficiently.
• Resilient and emotionally intelligent to manage expectations.

Responsibilities

• Provide outstanding customer service to residents, understanding their needs quickly.
• Support Customer Service Advisors to learn and develop their skills, transferring knowledge and expertise.
• Respond to difficult, demanding and upsetting situations that can escalate quickly.
• Deliver high-level knowledge of all council services, including Waste Services, Planning, Trinity Arts and Home Choices.
• Maintain security responsibilities, managing expectations while looking after yourself and others.

Skills

Customer service experience

Good IT skills

Emotional intelligence

Resilience

Job description

Job Overview

Band 5a to 5b (£25,989 to £26,403) per annum.

Permanent, Full Time 37 Hours.

Based at the Guildhall, Gainsborough.

Responsibilities

• Provide outstanding customer service to residents, understanding their needs quickly.
• Support Customer Service Advisors to learn and develop their skills, transferring knowledge and expertise.
• Respond to difficult, demanding and upsetting situations that can escalates quickly, demonstrating emotional intelligence.
• Deliver high‑level knowledge of all council services, including Waste Services, Planning, Trinity Arts and Home Choices.
• Maintain security responsibilities, managing expectations while looking after yourself and others.

Qualifications

• Previous experience providing a service to customers, including a security element.
• Good IT skills to input, retrieve and amend data.
• Ability to listen and identify how you can assist customers accurately and efficiently.
• Resilient and emotionally intelligent to manage expectations.

Benefits

• Commitment to equal opportunities and welcomes applicants from all sections of the community.
• No smoking/vaping policy.

How to Apply

To apply, use the 'Apply' button at the bottom of the page. Applicants must not submit CVs.

Shortlisted applicants will complete a written test followed by an interview. The successful applicant will receive a Basic Disclosure Scotland check.

Closing date: Sunday 2nd November 2025

Test Date: Tuesday 11th November 2025

Interview Date: Monday 17th November 2025