Customer Service/ Scheduling

Adecco; Milton Keynes; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service/Scheduling Specialist to join their team in Milton Keynes. You will be responsible for processing customer queries, coordinating schedules, and ensuring client KPIs are met. The ideal candidate will have a proven track record in customer relations and strong organizational skills. Offering a competitive salary between £26,000 and £28,000, this role also includes benefits like free on-site parking and a company pension.

Benefits

Competitive salary

Free on-site parking

Company pension with matching contributions

Opportunities to join company events

Qualifications

• Proven track record of building strong customer relationships.
• Strong organizational abilities and time management skills.
• Flexible mindset to tackle various tasks with confidence.

Responsibilities

• Prioritise and process customer queries via phone and email.
• Coordinate maintenance schedules with engineers and customers.
• Swiftly investigate and resolve customer queries or complaints.

Skills

Building strong customer relationships

Clear communication skills

Strong organizational abilities

Time management skills

Experience coordinating schedules

Job description

Overview

Join Our Team as a Customer Service/Scheduling Specialist! Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment? If yes, we want you on our team! Our client, a leader in the utilities industry, is looking for a dedicated Customer Service/Scheduling Specialist in High Wycombe.

Responsibilities

• Prioritise and process customer queries via phone and email
• Coordinate planned maintenance and small works with engineers and customers
• Ensure all callouts meet client KPIs and service level agreements
• Swiftly investigate and resolve customer queries or complaints
• Maintain accurate customer invoicing and detailed records on our CRM system
• Collaborate with engineers, subcontractors, suppliers, and internal teams for seamless operations

Who You Are (Qualifications)

• A proven track record of building strong customer relationships
• Clear and timely communication skills
• Strong organisational abilities and time management skills
• Experience coordinating schedules (preferred but not essential)
• A flexible mindset to tackle various tasks with confidence

What We Offer

• Competitive salary: £26,000.00 - £28,000.00 per year
• Free on-site parking for a hassle-free commute
• A company pension with matching contributions
• Opportunities to join company events

Adecco is a disability-confident employer committed to inclusivity. If you require any adjustments during the recruitment process, please let us know. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Information

• Job Title: Customer Service/ Scheduling
• Company: Adecco
• Location: Milton Keynes, Buckinghamshire
• Posted: Aug 27th 2025
• Closes: Sep 27th 2025
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time