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Customer Service Scheduler (Temp)
Michael Page
Preston
On-site
GBP 20,000 - 30,000
Full time
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Job summary
Ein etabliertes Unternehmen in der Energie- und Rohstoffbranche sucht einen engagierten Kundenservice-Scheduler. In dieser spannenden Rolle sind Sie dafür verantwortlich, exzellenten Kundenservice zu bieten und die Effizienz in der Terminplanung zu maximieren. Sie werden die Bedürfnisse der Kunden erkennen und sicherstellen, dass alle Anforderungen schnell und professionell bearbeitet werden. Das Unternehmen bietet eine unterstützende und professionelle Arbeitsumgebung, in der Ihre Fähigkeiten geschätzt werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.
Benefits
Qualifications
- Erfahrung im Kundenservice-Scheduling ist für diese Rolle unerlässlich.
- Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten erforderlich.
Responsibilities
- Führen Sie hervorragenden Kundenservice für interne und externe Kunden.
- Stellen Sie sicher, dass alle eingehenden Arbeiten innerhalb des angegebenen SLA bearbeitet werden.
Skills
Tools
Job description
- Long term temporary role !
- Immediate start !
About Our Client
Our client is a sizable organisation within the Energy & Natural Resources industry. They are renowned for their commitment to providing reliable services to their customers, and they pride themselves on fostering a supportive and professional work environment.
Job Description
- To drive excellent customer service for our internal and external customers.
- Maintain your own productivity and efficiency across all scheduling activities.
- Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety.
- Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment.
- Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters.
- Proactively work to avoid customer complaints, ensuring you escalate customer requirements or issues quickly.
- Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation.
The Successful Applicant
A successful Customer Service Scheduler should have:
- Experience within customer service scheduling is essential for this role.
- Proficiency in customer service and scheduling systems.
- Excellent communication and interpersonal skills.
- A keen eye for detail and a problem-solving mindset.
- Ability to work effectively in a fast-paced, customer-focused environment.
What's on Offer
- Competitive hourly rate & weekly pay.
- Immediate start.
- Free on-site parking.
- Great working patterns.
- Temporary position with potential for future opportunities.
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