Customer Service Scheduler

Michael Page (UK); Preston; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Scheduler in Preston. This role will manage service schedules, confirm appointments, and ensure efficient communication with customers and internal teams. Candidates should have experience in scheduling or customer service, excellent organisational skills, and a commitment to customer service. This is a temp to perm opportunity offering competitive hourly rates and free on-site parking.

Benefits

Competitive hourly rate

Weekly pay

Free on-site parking

Qualifications

• Previous experience in scheduling or customer service role is essential.
• Strong organisational and time management skills are required.
• Excellent written and verbal communication abilities are necessary.

Responsibilities

• Manage and coordinate service schedules efficiently to meet customer requirements.
• Communicate with customers to confirm service appointments.
• Collaborate with internal teams to ensure smooth scheduling.

Skills

Scheduling experience

Organisational skills

Excellent communication

Proficiency in scheduling software

Problem-solving skills

Positive attitude

Job description

• Temp to perm opportunity
• Great opportunity to work for a leading business

About Our Client

This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.

Job Description

• Manage and coordinate service schedules efficiently to meet customer requirements.
• Communicate with customers to confirm service appointments and address any scheduling queries.
• Collaborate with internal teams to ensure smooth scheduling and resource allocation.
• Track and update scheduling information in the system accurately and in a timely manner.
• Resolve scheduling conflicts and escalate issues when necessary.
• Provide outstanding customer service while handling enquiries professionally.
• Maintain clear and effective communication with field teams to ensure service delivery.
• Contribute to process improvements and suggest ways to enhance scheduling efficiency.

The Successful Applicant

A successful Customer Service Scheduler should have:

• Previous experience in a scheduling, coordination, or customer service role.
• Strong organisational and time management skills.
• Excellent communication abilities, both written and verbal.
• Proficiency in using scheduling software or similar tools.
• Problem-solving skills with a proactive approach to challenges.
• A positive attitude and a commitment to delivering exceptional customer service.
• Can commit to an initial temporary based opportunity.

What's on Offer

• Temp to perm opportunity.
• Competitive hourly rate & weekly pay.
• Free on-site parking.