Customer Service Scheduler

Search Consultancy LTD; Batley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Planner & Scheduler in Batley. This role involves scheduling smart meter installations across the UK, liaising with customers, and supporting field engineers. Ideal candidates will have strong organizational skills and a customer-first mindset. This position offers full training, ongoing support, and a clear pathway to permanent employment.

Benefits

Full training and ongoing support

Opportunity for career progression

Long-term employment path

Qualifications

• Customer service experience preferred but not essential.
• Energy, organisation, and customer-first mindset.
• Willingness to learn and adapt.

Responsibilities

• Schedule and plan appointments for engineers.
• Liaise with customers to confirm access.
• Update internal systems and track job progress.
• Handle queries and reschedule appointments.

Skills

Strong organisational skills

Confident telephone manner

Proactive issue management

Comfortable with scheduling systems

Team player attitude

Job description

Planner & Scheduler - Customer Service
Location: Birstall/Batley (WF17)
Pay Rate: £12.21 per hour
Hours: 40 hours per week (Monday to Friday)
Contract: Temporary to Permanent
Opportunity: Long-term employment goal after successful probation

Are you highly organised, proactive, and confident when speaking with people? Do you thrive in a fast-paced environment where no two days are the same? I'm currently recruiting for a Planner & Scheduler position in the smart metering sector on behalf of a leading and well-respected company based in the Birstall/Batley area.

This is more than just a temporary role - it's a genuine long-term opportunity with a clear route to permanent employment following a successful probationary period. You'll be joining a company known for its supportive culture, employee development, and strong reputation within the industry.

The Role:
As a Planner & Scheduler, you'll play a key role in coordinating smart meter installations across the UK. Your responsibilities will include:

• Scheduling and planning appointments for engineers

• Liaising with customers and businesses to confirm access and availability

• Communicating with field-based engineers to ensure efficient routing and daily workloads

• Updating internal systems and tracking job progress

• Handling queries and rescheduling appointments where needed

About You:
We're looking for someone who brings energy, organisation, and a customer-first mindset. Ideally, you'll have some customer service experience (such as in a contact centre, retail, hospitality, etc.), but transferable skills and the right attitude are just as important.

Key qualities we're looking for:

• Strong organisational skills and attention to detail

• Confident and professional telephone manner

• Proactive approach to managing workloads and resolving issues

• Comfortable using scheduling or CRM systems (full training provided)

• A team player with a positive, can-do attitude

What You'll Get:

• Full training and ongoing support

• An opportunity to build a long-term career with a stable and reputable employer

• Clear pathway to permanent employment and progression

Interested?
If this sounds like the right opportunity for you, apply now or get in touch to find out more. This is a fantastic chance to join a business where you can truly grow and thrive.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age