Customer Service & Sales Team Leader

Castle Employment Agency Ltd; Scarborough; On-site; GBP 30,000 - 33,000; Full time

Job summary

A recruitment agency in Scarborough seeks an experienced Customer Service & Sales Team Leader to manage a client care team. This role involves leading a small team, conducting performance reviews, and ensuring customers receive excellence throughout their journey. The position offers a salary of £30,000-£33,000 on a fixed-term basis. This is a great chance to impact team development and client satisfaction.

Qualifications

• Proven experience as a people manager in a customer service role.
• Strong ability to lead, mentor, and develop a team.
• Commitment to maintaining high standards and achieving KPIs.

Responsibilities

• Lead and support a team of client care and support staff.
• Conduct weekly meetings and performance reviews.
• Ensure high standards in client onboarding and support.

Skills

Team leadership

Customer service expertise

Performance management

Collaboration

Continuous improvement mindset

Job description

Overview

We’re looking for an experienced and motivated Customer Service & Sales Team Leader to join a team in Scarborough on a fixed-term basis for 12-15 Months.

In this role, you’ll lead a small but dedicated client care team, ensuring our customers receive the very best experience from the moment they join us right through to renewal. As a hands-on leader, you’ll bring energy, resilience, and the ability to support your team through challenges while keeping standards high.

Responsibilities

• Lead, mentor, and support a team of client care and support staff
• Hold weekly team meetings, monthly one-to-ones, and performance reviews to drive development and maintain high standards
• Foster a collaborative and motivated team culture that reflects our values
• Oversee client journeys, ensuring consistent processes and quality assurance from onboarding through to renewal
• Attend client events to support your team and strengthen client relationships
• Drive the collection of testimonials, case studies, and online reviews to support marketing and sales activity
• Monitor customer satisfaction surveys, implement improvement plans, and work towards achieving business KPIs

Qualifications / Requirements

You must be an experienced people manager with a proven ability to get the best out of a team, and come from a strong customer service background, with a natural drive for continuous improvement and delivering excellence.

Details

This will be working Monday to Friday, 9am–5pm, earning a salary between £30,000-£33,000 depending on experience.

This is a fantastic opportunity to step into a leadership role where you can make a real impact, support your team’s development, and ensure our clients receive outstanding service.